Jonathan
Orlando, Florida
Summary
Dedicated lifeguard with experience at Universal Orlando, skilled in emergency response and first aid. Trained new staff in surveillance techniques and customer service, enhancing team performance. Recognized for resolving guest issues promptly, ensuring safety and satisfaction in a high-pressure environment. Committed to maintaining operational standards and fostering a positive atmosphere.
Overview
3
3
years of professional experience
Work History
Lifeguard
Universal Orlando
05.2022 - 09.2025
- Monitored pool areas to ensure guest safety and adherence to rules.
- Trained new lifeguards in emergency protocols, surveillance techniques, and customer service skills.
- Responded quickly to emergencies, executing first aid and rescue procedures effectively.
- Conducted regular safety inspections of facilities and equipment to maintain operational standards.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Bachelor of Arts - Finance
University of Central Florida
Orlando, Florida, East Of Downtown.05-2028
High School Diploma -
Dr. Phillips High School
Orlando, Florida 05-2024
Skills
- Emergency response
- First aid certification
- Surveillance techniques
- Customer service excellence
- Conflict resolution
- Team collaboration
- Communication skills
- Problem solving
- Patience and empathy
Languages
Spanish
Advanced (C1)
English
Bilingual or Proficient (C2)
Portuguese
Elementary (A2)
Timeline
Lifeguard
Universal Orlando
05.2022 - 09.2025
Bachelor of Arts - Finance
University of Central Florida
High School Diploma -
Dr. Phillips High School