João Vitor Pereira
IT
Summary
Experienced professional with a strong background in customer service (1 year) and IT support in a healthcare setting (2 years). Skilled in troubleshooting technical issues, providing excellent customer support, and maintaining seamless operations of hospital technology. Proficient in working with Tasy Delphi, a hospital management software by Philips. Seeking to combine my customer service expertise with my technical skills to contribute to a dynamic healthcare team.
Overview
1
1
year of professional experience
2
2
Languages
Work History
IT Support Assistant
Costantini Cardiological Hospital
- Provide technical support for over 200 hospital staff, troubleshooting hardware, software, and network issues, ensuring minimal disruption to patient care and hospital operations
- Manage, maintain, and update hospital systems, specifically Tasy Delphi by Philips, ensuring that all modules are secure, functional, and aligned with hospital workflows
- Assist in the installation, configuration, and setup of IT equipment, including medical devices, computers, and printers, adhering to hospital standards
- Respond to technical support requests related to Tasy Delphi, diagnosing and resolving issues to maintain smooth operation of Electronic Health Records (EHR), patient management, and other hospital functions
- Provide training to hospital staff on the usage of Tasy Delphi, ensuring that users are proficient in navigating the system to improve efficiency in patient care and administrative tasks
- Work closely with medical and administrative teams to troubleshoot system-related issues, providing timely solutions and supporting workflow optimization
- Collaborate with the IT department to ensure system upgrades, patches, and backups are regularly performed to maintain system integrity and security
Customer Service Representative
Plansul
03.2022 - 09.2022
- Delivered high-quality customer support via phone, email, and live chat, managing inquiries, troubleshooting issues, and providing product/service information
- Successfully handled and resolved customer complaints, maintaining a high level of customer satisfaction
- Processed returns, exchanges, and warranty claims, ensuring compliance with company policies and customer needs
- Assisted customers in navigating technical issues with the company's online platform, improving the overall user experience and reducing support tickets by 15%
- Worked collaboratively with other departments to resolve complex customer issues, ensuring quick and effective resolution
- Managed and updated customer accounts in the CRM system, ensuring data accuracy and consistency
Education
High school -
Curitiba, ParanáSkills
- Strong communication skills
- conflict resolution
- empathy
- professionalism
- troubleshooting hardware and software issues
- Tasy Delphi
- hospital IT systems
- EHR Management
- patient management
- scheduling
- billing modules
- diagnosing IT issues
- resolving IT issues
- minimal downtime
- Team Collaboration
- cross-functional teams
- training staff
- software tools
- IT procedures
- increasing efficiency
- user proficiency
User training
Timeline
Customer Service Representative
Plansul
03.2022 - 09.2022
IT Support Assistant
Costantini Cardiological Hospital
High school -
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