João Pedro Fontes Holanda
São Paulo
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BetBoom Casino
Sao Paulo, SP
01.2024 - Current
- Assisted complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
English Teacher
WIZARD Language School
Sao Paulo, SP
08.2014 - 01.2015
- Conducted classroom activities to encourage student engagement in language learning.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
Education
High School Diploma -
University of Belgorod
Belgorod, Russia07-2020
Skills
- Scheduling
- Prioritization
- Reading Comprehension
- Product Knowledge
Languages
Portuguese
First Language
Russian
Advanced (C1)
C1
English
Advanced (C1)
C1
Certification
- CRM - Human Factors Course - CEAB Academy Brazil
- Course of french - Lyon Bleu International
- Course of english language - ILAC Vancouver city, CA; GCI, Galway IR
Timeline
Customer Service Representative
BetBoom Casino
01.2024 - Current
English Teacher
WIZARD Language School
08.2014 - 01.2015
High School Diploma -
University of Belgorod
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