Jorge Vinicius Feijão
São Paulo
Summary
Motivated Attendant with more than 5 years work experience in a luxury hotel. Able to handle stressful situations and meet targets on time, with high performance focused on exceeding goals. Dedicated and hardworking, with a determination to excel.
Overview
8
8
years of professional experience
Work History
Bellboy Attendant
Rosewood Hotel Group - SP
09.2023 - Current
- Transport and distribution of correspondence, documents, suitcases, and messages.
- Reception of customers and guests in accordance with the guidelines, standards, and procedures established by management, demonstrating friendliness and helpfulness in favor of excellent service.
- Receiving and delivering orders on behalf of the hotel or guest, following management guidelines to avoid loss, so that they are reserved and delivered to the person responsible.
- Guiding guests regarding the hotel's rules and procedures, as well as the activities and leisure areas available, seeking to offer the best experience possible.
- Planning coverage needs and organizing services to support special events.
- Reception of customers and welcome with cordial conversations during the check-in process.
Business Administration Intern
CHURCH GOD IS LOVE IN BRAZIL
05.2022 - 09.2023
- Creating spreadsheets, compiling data to be used in the area's performance indicators.
- Manage the director's personal agenda, collect signatures; prioritize, schedule, and cancel appointments; set phone calls; manage pendencies; define document forwarding; assist management in meetings; secretarial meetings.
- Translation of meetings from English to Portuguese. Read documents; gather information; consult other departments; create and maintain updated database; collect actions, responses, reports; control schedules, deadlines; direct information; monitor processes; reproduce documents;
- Elaboration of powers of attorney, issuance of visas with consulates and embassies abroad.
- Request the purchase of tickets, organize trips, itineraries, hotel reservations both in Brazil and abroad.
- Identify the subject and nature of the whole church document.
- Perform other tasks of the same nature and level of complexity associated with the organizational environment.
Bellboy Receptionist
Hotel Palácio Tangará - Oetker Collection
02.2019 - 04.2022
- Responsible for monitoring the arrival and departure of guests, I organize luggage and guide the public areas of the hotel, controlling customer requests, deliveries, correspondence, always working with discretion and confidentiality of guest information, and making taxi orders.
- Collect, organize, and carry guests' luggage to the room.
- I present the hotel and information about the rooms and services available at the hotel and in all leisure areas.
- I keep the furniture tidy and organized, in addition to requesting service from the maids when necessary. I collect forgotten objects and organize the hotel lobby, keeping the environment always organized, having good communication with guests and clarity in information, being reliable in various demands and situations in the operational part, working ethically, and demonstrating politeness and education towards everyone.
Bellboy Attendant
Hotel Pullman Airport GRU - SP
01.2016 - 10.2018
- Reception of guests, visitors, ensuring the best possible welcome and meeting the needs of each one.
- Answering phone calls, carefully taking down orders and requirements to be processed or forwarded to the appropriate sector.
- Support for administrative sector activities, including registration and receipt of correspondence and authorization forms, is directed to the responsible sector.
- Welcoming guests in a cordial manner, answering general questions, checking the purpose of the visit, and directing them to specific sectors.
- Clarification of doubts, resolution of problems, and referral of questions to superiors to meet customer needs.
Education
Exchange Program
School Stafford House
Calgary - Canadá03.2020
Reservation of Tourist Services - Turism
Senac Brasil
São Paulo, SP01.2020
Service Planning On Road Routes - Turism
Senac Brasil
01.2020
High School Completed -
E. E. Professora Maria De Carvalho Senne
Rua Puquixã, S/N - Vila Ré, São Paulo01.2010
Skills
- Ease in dealing with processes and deadlines
- Attention to detail in the processing of data and documents
- Problem analysis and resolution
- Good physical resilience for strenuous activities and long working hours
- Leadership and organizational skills
- Strong organizational skills and discipline
- Time management, striving to adhere to the given schedule
Languages
Inglês
Proficiente
C2
Espanhol
Iniciante
A1
Português
Bilingual or Proficient (C2)
Timeline
Bellboy Attendant
Rosewood Hotel Group - SP
09.2023 - Current
Business Administration Intern
CHURCH GOD IS LOVE IN BRAZIL
05.2022 - 09.2023
Bellboy Receptionist
Hotel Palácio Tangará - Oetker Collection
02.2019 - 04.2022
Bellboy Attendant
Hotel Pullman Airport GRU - SP
01.2016 - 10.2018
Exchange Program
School Stafford House
Reservation of Tourist Services - Turism
Senac Brasil
Service Planning On Road Routes - Turism
Senac Brasil
High School Completed -
E. E. Professora Maria De Carvalho Senne
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