JOSE LUIS MELGAR HERNANDEZ

Working on several features for the AT&T Internet Air product and scrum teams alongside AT&T members. Collaborating with cross-functional teams to develop comprehensive testing strategies and deliver high-quality products.

Proactively identifying process improvements within the team's workflow, leading to better collaboration and increased productivity.

Managing multiple projects concurrently, meeting deadlines while maintaining a high level of focus on each task at hand.

Performing validations in various web tools to check the workflow for orders and, if needed, troubleshooting to contact the right points of contact (POCs) for review.

Successfully tested AT&T Internet Air (AIA) features, which are now in production. Currently focusing on wireless flows and features while continuing to support AIA by addressing defects as they arise. Maintaining clear documentation of test results and facilitating seamless communication between teams and stakeholders.

Conducting thorough defect analysis and demonstrating strong communication skills with the rest of the team, ensuring the utmost quality for the client.

Achievements:

• Enhanced Collaboration: Implemented process improvements that significantly improved team collaboration and productivity.
• Successful Project Management: Managed multiple projects simultaneously, consistently meeting deadlines and maintaining high-quality standards.
• Effective Troubleshooting: Efficiently performed validations and troubleshooting, ensuring smooth workflow and timely resolution of issues.
• Quality Assurance: Played a key role in testing and launching AIA features, contributing to their successful deployment in production.
• Ongoing Support: Provided continuous support for AIA, addressing defects promptly and maintaining high standards of quality.
• Clear Communication: Maintained clear and effective communication with cross-functional teams and stakeholders, ensuring alignment and transparency.

Tools

Postman, iTrack, SQL Server, Kafka, Sky, Camunda, OSO, OUA, Jenkins, RTB Couchbase, MMAP, Kubernetes, Kibana, BriteBill, Linux.

Worked in the Sustainment team and provided Production, IST, and E2E Testing support for the AT&T Mexico project.

Achievements:

• Strengthened relationships with internal stakeholders through effective collaboration, ensuring smooth communication and successful project outcomes.
• Assisted in the development of user manuals and training materials, enhancing end-user understanding and system utilization.
• Tested and triaged defects for CRM, MEC Dumps certification, and digital functionality, maintaining system integrity and performance.
• Performed billing for different cycles, ensuring accurate and timely billing processes.
• Tested IST and E2E environments based on MEC DUMP requirements, certifying production defects and ensuring system readiness.
• Supported the Enterprise Migration project by testing CRM and digital functionality of migrated data, ensuring enterprise data integrity.
• Conducted analysis of issues and defects , facilitating timely fixes and continuous improvement.

Tools

CRM, Digital, TDP, JIRA, SQL Server, EFT installation tool, Bounce tool, Jenkins, Usages via Linux script.

As an Environment Owner for AT&T USA Training environments, I supported maintenance and upgrades.

Achievements:

• Defect Detection and Reporting: Promptly detected and reported defects, ensuring optimal application performance and reducing downtime.
• Data Integrity Verification: Conducted thorough database checks to verify data integrity, minimizing potential errors.
• Issue Triage and Coordination: Coordinated issue triage, client calls, and weekly data refreshes to maintain data accuracy.
• Defect Management: Managed defects from various teams, utilized tools to analyze logs, and coordinated with teams to ensure timely resolution.

Tools

TDP, JIRA, SQL Server 2008, DIPAT, Splunk, EFT installation tool, Bounce tool

Supported IkaSystems HealthCare Company

Achievements:

• Improved software quality by performing manual exploratory testing, uncovering hidden defects.
• Developed detailed test cases based on business requirements, reducing defects early in the development cycle.
• Ensured high customer satisfaction by troubleshooting post-release issues and coordinating quick resolutions.
• Used JIRA for tracking errors and managing projects, facilitating timely issue resolution.
• Collaborated with developers to resolve bugs, leading to more robust software.
• Tested Gateway User Interface across QA, Staging, and Production environments, ensuring consistent performance.
• Applied Agile methodology (SCRUM) for successful delivery of tasks through weekly Sprints.

Tools

JIRA, Automation Link test, SQL Server 2008.

Worked for the Anthem Healthcare Company as part of the Test Data team. Validation, creation, and analysis of all types of data requests were performed. Highly involved in all testing phases, using tools such as SQL Server 2008 to create queries to obtain users and contracts, and experienced in the validation of the same, handling SOAP UI.

Achievements:

• Managed and coordinated multiple projects (HIX Customer Service, HEQ, PEX, State of GA, AEP 2014) through 2013 and 2014, leading cross-functional teams to improve efficiency and collaboration.
• Implemented a new methodology for loading CLARITY ID CARDS, reducing errors by 20% and conducting training sessions for team members.
• Acquired new tools (CA Mainframe, NY MAINFRAME, PROVIDER FINDER) for data validation, enhancing the team's capability and improving the quality of the testing phase.
• Transferred knowledge to new TDM resources, developing training materials and conducting workshops for smooth onboarding.
• Received appreciations from managers and clients for timely data delivery, contributing to a 15% increase in client satisfaction scores.

Tools

RQM, RequisitePro, ClearQuest, SQL Server 2008, Soap UI, TN3270N Plus, ALM