Joyce Ferreira
Rio De Janeiro
Summary
Hardworking Substitute Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline. Grades papers and homework and records grades for lead teacher.
Overview
17
17
years of professional experience
Work History
Substitute Teacher, K-12
Pasco County Schools
Florida
01.2019 - 05.2023
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
Retail Store Sales Person
Presidium
Rio De Janeiro
08.2020 - 01.2021
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Soup Kitchen Volunteer
Soup Kitchen Ministry
Florida
03.2013 - 06.2015
- Helped disabled individuals by carrying food trays and refilling hot and cold beverages.
- Served hot meals to customers with a friendly demeanor.
- Demonstrated good verbal and written communication and organization skills.
Flight Attendant
Emirates Airlines
Dubai
08.2006 - 01.2010
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Greeted passengers, answered questions, and directed them to their seats.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Responded to medical emergencies as needed during flights.
- Delivered onboard customer service including food and beverage service.
- Cooperated with pilots and crew members while performing duties on board the plane.
Education
Bachelor of Arts - Chemistry
University of South Florida USF
Tampa-Florida08-2018
Associate of Arts -
Hillsborough Community College
Tampa-Florida.07-2016
Some College (No Degree) - Tourism
Universidade Estácio De Sá
Rio De Janeiro Skills
- Special Needs Support
- Instructional Strategies
- Student Engagement
- Multi-Subject Instruction
- Safety Awareness
Languages
Portuguese
First Language
English
Proficient
C2
Spanish
Elementary
A2
Timeline
Retail Store Sales Person
Presidium
08.2020 - 01.2021
Substitute Teacher, K-12
Pasco County Schools
01.2019 - 05.2023
Soup Kitchen Volunteer
Soup Kitchen Ministry
03.2013 - 06.2015
Flight Attendant
Emirates Airlines
08.2006 - 01.2010
Bachelor of Arts - Chemistry
University of South Florida USF
Associate of Arts -
Hillsborough Community College
Some College (No Degree) - Tourism
Universidade Estácio De Sá
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