TOTVS
Julia Alvim
Lorena, Sao Paulo
Summary
Dynamic Office Manager with a proven track record at Design Glass and Mirrors LLC., excelling in organizational skills and customer service. Elevated client trust through accurate project estimates, leading to repeat business. Fostered team productivity and workplace harmony, demonstrating exceptional relationship-building abilities. Fluent in English with intermediate Spanish, adept in office administration and employee supervision.
Overview
7
7
years of professional experience
Work History
Office Manager
Design Glass and Mirrors LLC.
07.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Analyzed designs and performed accurate cost analysis.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Au Pair
Au Pair USA
12.2021 - 06.2023
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Implemented daily routine to maintain structure and stability
- Improved children''s language skills through engaging conversations and interactive language games.
Head of E-Commerce Department
Grupo Pão De Açúcar
12.2019 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Human Resources Assistant
Santa Casa De Misericordia
01.2018 - 08.2019
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Organized new employee orientation schedules for new hires.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Supported payroll processing, ensuring accurate and timely salary distribution.
Education
Bachelor of Arts - Psychology
Serra Dourada
Lorena-SP 05.2001 -
Skills
Customer service
Administrative support
Data entry
Office management
Organizational skills
Office administration
Employee supervision
Scheduling and calendar management
Human resources
Relationship building
English fluency
Intermediate Spanish
Software
Quickbooks
Timeline
Office Manager
Design Glass and Mirrors LLC.
07.2023 - Current
Au Pair
Au Pair USA
12.2021 - 06.2023
Head of E-Commerce Department
Grupo Pão De Açúcar
12.2019 - 05.2021
Human Resources Assistant
Santa Casa De Misericordia
01.2018 - 08.2019
Bachelor of Arts - Psychology
Serra Dourada
05.2001 -
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