Xero accounting software
Julia Castro
Business Administration
São Paulo,Brazil
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Office Manager
CABOS BRASIL EUROPA LTDA. ( EllaLink Group)
Paulo, Brazil
08.2019 - Current
- Responsible for all the administrative parts of the company in Brazil with the activities:
- Accounts Payable,
- Accounts Receivable
- Cash Flow
- Bank Reconciliation
- HR (Hiring and Firing Employees in Brazil),
- Payroll
- Issuing Import and Export Invoices
- Taxes
- Responsible for all purchases of company supplies and office maintenance
- Responsible for the reimbursement of directors' expenses
- Purchasing and scheduling national and international travel from the directors
- Administration of the company's insurance policies
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Delivered performance reviews, recommending additional training or advancements.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Controlled finances to lower costs and keep business operating within budget.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
ADMINISTRATIVE ASSISTANT
VITADERM HIPOALERGÊNICA LTDA
Sao Paulo, Brazil
03.2007 - 08.2018
- Organize the President's plan and keep the records updated
- Make external and internal calls, filter and forward to those responsible;
- National and international telephone calls;
- Translation of texts and sending e-mails abroad
- I control the meeting rooms, including their reservation;
- Booking Flights tickets, hotels, Car and others,
- National and international attendance to visitors;
- Support and assistance in the personal administrative and Finance tasks of the President of the company
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
ADMINISTRATIVE MANAGER
MARCUS EVANS BRASIL PROMOÇÃO E EVENTOS LTDA
Sao Paulo, Brazil
02.2013 - 12.2015
- Responsible for all the administrative parts of the company in Brazil, with the following activities:
- Accounts Payable,
- Accounts Receivable
- Cash Flow
- Bank Reconciliation
- HR (Hiring and Dismissal of Employees)
- Payroll
- Issuance of invoices
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Met department budgets by monitoring and reporting on office expenses.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Organized and updated databases, records and other information resources.
- Completed bi-weekly payroll for Number employees.
- Negotiated and executed contracts on behalf of department.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
EVENTS MANAGER
Marcus Evans Group
Ipswich, United Kingdom
02.2016 - 05.2018
- THG SPORTS LTDA 2016 the Company decided to close the physical office and just maintain the virtual office in Brazil, and I received the proposal to go to work in the Company headquartered in London with the position of Event Manager
- My main task ti was responsible for organizing company events such as Formula1 in China, Final
- Champion League in Basel in Switzerland, Hockey, Ice hockey Championship in Russia, Basketball
- Final in Germany and Semifinals and Euro Cup Final in France.
- Developed and implemented successful marketing plans to generate event revenue.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Negotiated with vendors to achieve most favorable terms.
- Prepared invitations to send out to guest lists.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Selected and ordered refreshments, decor and event materials.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Liaised with clients to determine exact event requirements.
DUTY MANAGER
JD Wetherspoon
London, United Kingdom
07.2007 - 09.2013
- WETHERSPOON
- I went to England to improve my English, so I started working on this
- English pub with more than 700 pubs across England
- Bar staff: Serving customers at the bar, cleaning tables etc.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated with suppliers and vendors to determine availability of required materials.
INSURANCE ASSISTANCE
BANCO SANTANDER BANESPA
São Paulo , SP
03.2010 - 06.2012
- Service provider for Insurance bank Santander Banespa
- It give support to branchs from all over Brazil, answering questions about the product, passing operational procedures, verifying information with those responsible for the development, solving problems involving technological areas x branch and following the solution of the problem until the end
- Check Commission Payment
- Analyses insurance issues and solves with insurers.
CALL CENTRE AGENT
sao paulo, PORTO SEGURO SEGUROS S/A
09.2002 - 04.2003
- Telephone service providing information to policyholders and brokers
- (Life and Pension Plan) life insurance and pension plan calculations
- Sending e-mails to policyholders and brokers.
Education
Bachelor Of Business Administration -
Faculdade Brasília De São Paulo
Sao Paulo 02.2011 - 02.2016
Skills
Accounting assistance
Telephone assistance
Travel coordination
Account Reconciliation
Office management
Mail handling
Staff Management
Contract negotiations
Excellent multi-tasking ability
Workflow planning
Organizational skills
Office administration
Payroll and budgeting
Expense reporting
Friendly nature
Administrative support
Documentation and control
Policy and procedure modification
Accomplishments
- Supervised team of 10 staff member
- Investigated, identified and reconciled account discrepancies totaling $20.000 in company savings.
Software
Timeline
Office Manager
CABOS BRASIL EUROPA LTDA. ( EllaLink Group)
08.2019 - Current
EVENTS MANAGER
Marcus Evans Group
02.2016 - 05.2018
ADMINISTRATIVE MANAGER
MARCUS EVANS BRASIL PROMOÇÃO E EVENTOS LTDA
02.2013 - 12.2015
Bachelor Of Business Administration -
Faculdade Brasília De São Paulo
02.2011 - 02.2016
INSURANCE ASSISTANCE
BANCO SANTANDER BANESPA
03.2010 - 06.2012
DUTY MANAGER
JD Wetherspoon
07.2007 - 09.2013
ADMINISTRATIVE ASSISTANT
VITADERM HIPOALERGÊNICA LTDA
03.2007 - 08.2018
CALL CENTRE AGENT
sao paulo, PORTO SEGURO SEGUROS S/A
09.2002 - 04.2003