Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Juliana Borges

Juliana Borges

Rio De Janeiro

Summary

I have experience in administrative support, telemarketing, and dentistry (general and orthodontics). I completed a logistics course, which enhanced my organizational skills and inspired me to pursue opportunities in corporate environments. I am dedicated, detail-oriented, and committed to delivering excellent results.

Overview

13
13
years of professional experience

Work History

Orthodontist And General Dentist

Vem Sorrir Clinic
01.2024 - Current
  • Implemented preventive measures for patients at risk of developing orthodontic issues, educating on proper care and maintenance.
  • Performed surgical procedures when necessary, ensuring utmost precision and minimizing recovery time for patients.
  • Monitored treatment progress closely, adjusting orthodontic appliances as needed to achieve optimal results efficiently.
  • Improved patient satisfaction by providing personalized orthodontic consultations and treatment plans.
  • Evaluated needs of new patients through careful examination and review of X-rays and health histories.

Orthodontist And General Dentist

Sorria Rio Clinic
05.2019 - 07.2024
  • Developed and implemented marketing strategies that attracted new patients while maintaining strong relationships with existing clients.
  • Successfully managed a diverse caseload of patients with varying degrees of complexity in their orthodontic needs, delivering comprehensive care tailored to each individual case.
  • Utilized evidence-based methods such as Invisalign or traditional braces depending on patient needs to ensure the most effective treatment options.
  • Completed consultations with patients for treatment plan.
  • Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
  • Enhanced patient satisfaction with personalized treatment plans tailored to individual needs and preferences.
  • Continuously updated knowledge in the field of dentistry through participation in professional development courses and conferences.

Customer Service Representative

RedeOrto Clinic
03.2014 - 12.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Buyer

Central Tecnológica De Revestimento
06.2012 - 02.2014
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
  • Developed and improved account relationships.
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.

Education

Master of Science - Public Health

UNISUAM
Rio De Janeiro
08.2025

Master of Science - Orthodontic

INCO 25
Rio De Janeiro
01.2022

Bachelor of Science - Dentistry

Universidade de Uberaba
Uberaba - MG
01.2018

Certificate of Technical Studies - Work Safety

Senai
Catalão- GO
12.2013

Certificate of Technical Studies - Logistics And Supply Chain Management

Senai
Catalão - GO
01.2010

Skills

  • Administrative support and office management
  • Customer service and telemarketing
  • Orthodontics and general dentistry
  • Patient care and communication
  • Organizational and multitasking abilities
  • Proficiency in Microsoft Office, dental softwares

Languages

English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Orthodontist And General Dentist

Vem Sorrir Clinic
01.2024 - Current

Orthodontist And General Dentist

Sorria Rio Clinic
05.2019 - 07.2024

Customer Service Representative

RedeOrto Clinic
03.2014 - 12.2018

Buyer

Central Tecnológica De Revestimento
06.2012 - 02.2014

Master of Science - Public Health

UNISUAM

Master of Science - Orthodontic

INCO 25

Bachelor of Science - Dentistry

Universidade de Uberaba

Certificate of Technical Studies - Work Safety

Senai

Certificate of Technical Studies - Logistics And Supply Chain Management

Senai
Juliana Borges