Juliana Borges
Rio De Janeiro
Summary
I have experience in administrative support, telemarketing, and dentistry (general and orthodontics). I completed a logistics course, which enhanced my organizational skills and inspired me to pursue opportunities in corporate environments. I am dedicated, detail-oriented, and committed to delivering excellent results.
Overview
13
13
years of professional experience
Work History
Orthodontist And General Dentist
Vem Sorrir Clinic
01.2024 - Current
- Implemented preventive measures for patients at risk of developing orthodontic issues, educating on proper care and maintenance.
- Performed surgical procedures when necessary, ensuring utmost precision and minimizing recovery time for patients.
- Monitored treatment progress closely, adjusting orthodontic appliances as needed to achieve optimal results efficiently.
- Improved patient satisfaction by providing personalized orthodontic consultations and treatment plans.
- Evaluated needs of new patients through careful examination and review of X-rays and health histories.
Orthodontist And General Dentist
Sorria Rio Clinic
05.2019 - 07.2024
- Developed and implemented marketing strategies that attracted new patients while maintaining strong relationships with existing clients.
- Successfully managed a diverse caseload of patients with varying degrees of complexity in their orthodontic needs, delivering comprehensive care tailored to each individual case.
- Utilized evidence-based methods such as Invisalign or traditional braces depending on patient needs to ensure the most effective treatment options.
- Completed consultations with patients for treatment plan.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Enhanced patient satisfaction with personalized treatment plans tailored to individual needs and preferences.
- Continuously updated knowledge in the field of dentistry through participation in professional development courses and conferences.
Customer Service Representative
RedeOrto Clinic
03.2014 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Buyer
Central Tecnológica De Revestimento
06.2012 - 02.2014
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Developed and improved account relationships.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
Education
Master of Science - Public Health
UNISUAM
Rio De Janeiro 08.2025
Master of Science - Orthodontic
INCO 25
Rio De Janeiro01.2022
Bachelor of Science - Dentistry
Universidade de Uberaba
Uberaba - MG01.2018
Certificate of Technical Studies - Work Safety
Senai
Catalão- GO12.2013
Certificate of Technical Studies - Logistics And Supply Chain Management
Senai
Catalão - GO01.2010
Skills
- Administrative support and office management
- Customer service and telemarketing
- Orthodontics and general dentistry
- Patient care and communication
- Organizational and multitasking abilities
- Proficiency in Microsoft Office, dental softwares
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Orthodontist And General Dentist
Vem Sorrir Clinic
01.2024 - Current
Orthodontist And General Dentist
Sorria Rio Clinic
05.2019 - 07.2024
Customer Service Representative
RedeOrto Clinic
03.2014 - 12.2018
Buyer
Central Tecnológica De Revestimento
06.2012 - 02.2014
Master of Science - Public Health
UNISUAM
Master of Science - Orthodontic
INCO 25
Bachelor of Science - Dentistry
Universidade de Uberaba
Certificate of Technical Studies - Work Safety
Senai
Certificate of Technical Studies - Logistics And Supply Chain Management
Senai