JULIANA FISCHETTI DA SILVA
Ipiranga,Brazil
Summary
Reliable and highly motivated individual seeking role as Customer Service Administrator. Equipped with robust communication and problem-solving skills, along with keen ability to manage administrative tasks efficiently. Committed to enhancing customer experiences and streamlining operational processes for optimal success.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Administrator
TOMRA Brasil Soluções em Segregação Ltda.
São Paulo, Brazil
01.2022 - 03.2025
- Control of H&S documents for the service team
- Receiving and processing customer orders for spare parts and maintenance services
- General support to the service team
- Coordination of parts shipment to customers and management of local stock
- Assistance with Field Service Engineer travel arrangements and client visit coordination with the supervisor
- Issuance and maintenance of work orders for technical site visits, including invoicing after service completion
- Service invoicing process
- Receivables review and follow-up
- Coordination of product and spare parts importation
- Service agreement management and local customer stock reviews
- Preparation of reports measuring key service performance metrics such as response time, resolution time, and Field Service Engineer utilization
- Cost monitoring and analysis for site visits
- Creation and collaboration in the development of operational procedures for TOMRA America's Service Department
- Improved customer satisfaction by promptly responding to enquiries.
- Established robust relationships with customers to foster loyalty.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
- Assisted in the creation of training materials for new staff members.
Senior Commercial Assistant
Centro de Criogenia Brasil Ltda.
04.2009 - 12.2019
- Customer service and sales
Hospitality Assistant
Associação Fundo de Incentivo à Farmacologia – AFIP – Instituto do Sono
07.2003 - 08.2008
- Verification of linen inventory and laundry invoices
Reservations Agent
Lufthansa German Airlines
07.2000 - 12.2002
- Flight reservations, seat assignments, and fare calculations
Education
Hospitality - Administration
Universidade Anhembi Morumbi
São Paulo, Sao Paulo 01.1999 - 06.2003
Skills
- Courtesy and professionalism
- Multi-Channel communication
- Billing and invoicing
- Customer relations
- Inventory and stock availability oversight
- Microsoft Outlook, Word and Excel
- Inter-department collaboration
Languages
English
Italian
Spanish
French
Affiliations
- I regularly practice Pilates as a hobby, as it helps me maintain both physical and mental well-being
Timeline
Customer Service Administrator
TOMRA Brasil Soluções em Segregação Ltda.
01.2022 - 03.2025
Senior Commercial Assistant
Centro de Criogenia Brasil Ltda.
04.2009 - 12.2019
Hospitality Assistant
Associação Fundo de Incentivo à Farmacologia – AFIP – Instituto do Sono
07.2003 - 08.2008
Reservations Agent
Lufthansa German Airlines
07.2000 - 12.2002
Hospitality - Administration
Universidade Anhembi Morumbi
01.1999 - 06.2003
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