Kaitlin Simons
Albion
Summary
Compassionate and adaptable professional transitioning into a Patient Registration role, with a solid foundation in healthcare and education. Experience as a phlebotomist and childhood educator enhances strong communication and organizational skills, complemented by a calm, patient-centered approach. Proven ability to handle sensitive information, build trust with individuals from diverse backgrounds, and manage multiple responsibilities in fast-paced environments. Committed to supporting healthcare teams by delivering exceptional service and ensuring a smooth, welcoming experience for every patient.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Walmart Customer Service
05.2025 - Current
- Quick and friendly customer service in a very fast-paced environment, handling many needs at once. Professional communication and discretion regarding personal items, questions, and issues. Taking initiative to engage with customers and address individual needs. Paying strong attention to detail, codes, and computer system process in order to provide a smooth and speedy experience while collaborating and communicating with team members and leaders.
Teacher Helper
Schools
09.2012 - 01.2020
- Assisted teachers in classroom management and student engagement activities.
- Supported individualized instruction to accommodate diverse learning needs.
- Organized educational materials and resources for effective lesson delivery.
- Facilitated small group discussions to enhance peer learning and collaboration.
Fillmore Central School
09.2018 - 01.2020
- Adapted quickly to different classroom environments and subject matter, maintaining consistent learning experiences for students across grade levels. Maintained accurate records of student attendance and classroom activities, ensuring clear communication and documentation for full-time teachers and administrators. Communicated clearly and professionally with school staff, administrators, and students, cultivating collaboration and information sharing.
Belfast Central School
09.2015 - 09.2018
- The same as previous role - Adapted quickly to different classroom environments and subject matter, maintaining consistent learning experiences for students across grade levels. Maintained accurate records of student attendance and classroom activities, ensuring clear communication and documentation for full-time teachers and administrators. Communicated clearly and professionally with school staff, administrators, and students, cultivating collaboration and information sharing.
Accord Corporation (Belfast School)
09.2012 - 08.2015
- Developed and implemented evidence-based lesson plans aligned with Head Start Program Performance Standards, fostering cognitive, social, and emotional development in preschool-aged children. Conducted regular assessments and maintained detailed records of student progress, behavior, and developmental milestones for use in individualized planning and compliance reporting. Collaborated with interdisciplinary teams, including family advocates, social workers, and special education professionals, to support holistic child development and share observational data. Utilized structured observation tools and documentation methods to track learning outcomes and inform program improvement strategies. Created a safe, inclusive, and structured classroom environment, demonstrating strong project management, organizational, and communication skills.
Phlebotomist/Lab Assistant
Jones Memorial Hospital
03.2010 - 01.2012
- Verified test requisitions, obtained blood specimens by performing venipuncture and finger-sticks, maintained specimen integrity, collected therapeutic drug-monitoring assays, tracked collected specimens, monitored blood glucose levels, performed bleeding-time tests, maintained quality results by following department procedures and testing schedule; recorded results in the quality control log, identified and reported needed changes. Maintained safe, secure, and healthy work environment, resolved unusual test orders by contacting the physician, pathologist, or reference laboratory, updated job knowledge by participating in educational opportunities, served hospital community.
Education
Associate in arts - Humanities and Social Science with Psychology Concentration
Genesee Community College
Batavia, NY05-2025
High School Diploma -
Cuba Rushford Central School
Cuba, NY06-2008
Skills
- HIPAA familiar
- Medical Terminology
- Time Management
- Multi Tasking
- Precision & Accuracy in Data Handling
- Organized
- Collaborative Team Engagement
- Computer Literate
- Fast and Accurate Typist
- Communicate Effectively
- Phone Etiquette
- Quality Patient Care
- Refer Patients
- Transfer Calls
- Front Desk/Customer Service
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Certification
American Society of Clinical Pathology 2010
HONORS & AWARDS
Phi Theta Kappa Honor Society, BOCES 2009-2010 Phlebotomy
Timeline
Walmart Customer Service
05.2025 - Current
Fillmore Central School
09.2018 - 01.2020
Belfast Central School
09.2015 - 09.2018
Teacher Helper
Schools
09.2012 - 01.2020
Accord Corporation (Belfast School)
09.2012 - 08.2015
Phlebotomist/Lab Assistant
Jones Memorial Hospital
03.2010 - 01.2012
Associate in arts - Humanities and Social Science with Psychology Concentration
Genesee Community College
High School Diploma -
Cuba Rushford Central School