Kaleby Henrique Oliveira Silva
Salesforce Consultant
São Paulo
Summary
Leveraging a decade of expertise within the Information Technology sector, I have demonstrated a consistent track record of delivering high-impact solutions and operational efficiencies across teen esteemed organizations in Brazil, including Vevo, DocuSign, Jellyfish, and Quorum. I exhibited robust leadership in directing teams, facilitating enriching training programs, and deftly administrating and developing solutions to CRM and e-signature platforms integrations such as Salesforce, Hubspot, DocuSign and Zuora.
Salesforce development professional with strong background in creating and optimizing CRM solutions. Skilled in Apex, Visualforce, and Lightning components, ensuring efficient and scalable implementations. Focused on team collaboration and adaptability to changing project needs, consistently delivering high-quality results. Known for effective problem-solving and results-driven approach.
Overview
6
6
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Senior Salesforce Developer
Built In
03.2025 - Current
- Streamlined business processes for increased efficiency with the development of tailored Salesforce solutions.
- Optimized system performance through regular code reviews and refactoring inefficient components.
- Championed best practices in software development, fostering an environment of continuous improvement among team members.
- Consistently met or exceeded project goals, delivering high-quality solutions within budget constraints.
CRM and RevOps Salesforce Developer
RevOps Automated
09.2024 - 04.2025
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Global Solutions Architect
Instrumental Group
06.2022 - 09.2024
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Conducted research to evaluate systems design and process efficiency.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
Senior Salesforce Admin
DocuSign
07.2020 - 06.2022
- As a Salesforce and DocuSign Integration Specialist, I have helped businesses—from large enterprises to small companies—optimize their processes and reach their full potential.
- Acting as a DocuSign eSignature administrator, I configured and managed integrations with Salesforce, set up user accounts, created templates, and established signing workflows to streamline operations.
- I provided user support and training, assisting teams in effectively utilizing DocuSign eSignature features within Salesforce.
- I developed and delivered training programs for onboarding teams on how to use Salesforce integrated with DocuSign eSignature.
- Utilizing advanced tools like Postman, Kusto, and Zuora, I led Salesforce QA testing to ensure smooth and efficient operations.
- My strong problem-solving and communication skills, along with my ability to collaborate across cross-functional environments, have been key in developing and maintaining an extensive knowledge base for my team.
Education
Associate Degree - Audiovisual Production
UNIP
01.2016
Bachelor - Information Technology
UNIP
05.2001 -
Skills
Apex development
Visualforce pages
Approval processes
Object-oriented programming
Certification
Certified Administrator
Timeline
Senior Salesforce Developer
Built In
03.2025 - Current
CRM and RevOps Salesforce Developer
RevOps Automated
09.2024 - 04.2025
Global Solutions Architect
Instrumental Group
06.2022 - 09.2024
Senior Salesforce Admin
DocuSign
07.2020 - 06.2022
Bachelor - Information Technology
UNIP
05.2001 -
Associate Degree - Audiovisual Production
UNIP