Karen Castro
Sao Paolo
Summary
Multidisciplinary Administrative, Legal, and Business Support Professional with 20+ years of experience spanning mediation and dispute resolution, administrative coordination, retail operations, sales management, and bilingual translation services. Legally trained, with hands-on expertise in extrajudicial mediation, commercial administration, customer relations, and stakeholder coordination. Proven ability to operate in remote and dynamic environments, integrating legal insight with operational efficiency. Fluent in English, a native Portuguese speaker, with working proficiency in Spanish. Seeking freelance and remote opportunities in administration, mediation support, translation, and client services.
Overview
25
25
years of professional experience
Work History
Freelancer
Translation, Administrative Support & Mediation
01.2020 - 01.2025
- Provided bilingual translation and communication support for international clients, improving clarity and service efficiency.
- Supported university students with academic writing, thesis review, and English language assistance.
- Conducted extrajudicial mediation and conciliation, specializing in family dispute resolution.
- Managed client documentation, schedules, and confidential records in compliance with professional standards.
Mediator & Conciliator
Internship (Family & Succession Law)
São Paulo
01.2018 - 01.2019
- Assisted senior mediators during family and succession mediation sessions.
- Facilitated communication between parties to encourage consensual, lawful agreements.
- Prepared case files, mediation reports, and session documentation.
- Supported administrative processes within the judicial mediation framework.
Owner Partner
Le Bazar Couture (Retail)
01.2009 - 01.2018
- Directed financial, administrative, and operational management of a fashion retail business.
- Led staff supervision and customer service excellence initiatives.
- Conducted market and trend analysis to optimize product selection and pricing strategies.
- Planned promotional campaigns and visual merchandising to drive foot traffic and sales growth.
Administrative Coordinator
Skanska Brasil Ltda
01.2006 - 01.2009
- Coordinated office operations, scheduling, and internal communications across departments.
- Supported Quality, Safety, and Environment (QSE) administrative functions.
- Supervised administrative staff and optimized workflow efficiency.
- Managed procurement, inventory control, and corporate event coordination.
Sales Executive
Elemídia (The Outernet Company)
01.2004 - 01.2006
- Managed corporate accounts, including major clients such as Bradesco and Grupo Accor.
- Executed B2B sales strategies for hospitality and advertising solutions.
- Supported advertising agencies and hotel partners to expand market reach.
- Strengthened long-term client relationships through consultative selling.
Financial & Administrative Assistant
Compitec Strategic Consulting
01.2000 - 01.2004
- Managed financial records, invoicing, and transaction tracking.
- Coordinated international client support for events and global fairs.
- Maintained compliance through organized administrative documentation.
- Liaised with vendors and clients to resolve billing and operational issues.
Education
Mediator & Conciliator Certification -
Centromediar
São Paulo, Brazil01-2019
Bachelor of Laws (LL.B.) -
Universidade Paulista (UNIP)
São Paulo, Brazil01-1996
Secondary Education -
Pentágono High School
São Paulo, BrazilSkills
- Organizational excellence
- Sales and Account Coordination
- Contract and case documentation
- Financial and invoice management
- Administrative operations management
- Dispute resolution and mediation support
- Cross-cultural communication
- Analytical thinking, conflict resolution, time management
Affiliations
Microsoft Word | Microsoft Excel | Case Documentation | Office Administration
Languages
- Portuguese
- English
- Spanish
Timeline
Freelancer
Translation, Administrative Support & Mediation
01.2020 - 01.2025
Mediator & Conciliator
Internship (Family & Succession Law)
01.2018 - 01.2019
Owner Partner
Le Bazar Couture (Retail)
01.2009 - 01.2018
Administrative Coordinator
Skanska Brasil Ltda
01.2006 - 01.2009
Sales Executive
Elemídia (The Outernet Company)
01.2004 - 01.2006
Financial & Administrative Assistant
Compitec Strategic Consulting
01.2000 - 01.2004
Mediator & Conciliator Certification -
Centromediar
Bachelor of Laws (LL.B.) -
Universidade Paulista (UNIP)
Secondary Education -
Pentágono High School