Karen Torrico
Neuquen
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
13
13
years of professional experience
Work History
Service Delivery Technical Manager
Baker Hughes
11.2021 - Current
- Attended staff and client meetings and served as liaison to manage operations for account.
- Ensure compliance with HSE and Business Regional PL KPI.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated and led internal and external site team meetings.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Facilitated completion of deliveries and verified documentation.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Coordinated new hire recruitment, training and development.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Contributed to internal and external account reviews.
- Implemented and supported New Technology Introduction for main customers.
Lead Sales Specialist
Baker Hughes
09.2019 - 11.2021
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Kept detailed track of sales and customer information in company system.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Responsible for preparing technical materials and performing commercial & technical discussions with potential clients.
- Compiling bid documents, bid opening, and bid clarification for flow business.
- Develop strategies to improve the coverage and penetration and deliver on all internal targets.
Senior Drilling Applications Engineer
Baker Hughes
01.2017 - 09.2019
- Senior Drilling Applications Engineer with more than 3 years of experience in the Unconventional Vaca Muerta Reservoir in Argentina.
- Expertise in the entire iMTJC process: preplanning, follow up, optimization and post job analysis.
- Expertise in extended reach horizontal wells.
- Multi customer experience. Key Accounts included. (Total, Wintershall).
- Developed standardized work processes, tools and methodologies to improve quality and profitability.
- Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
- Analyzed and developed technical solutions to meet business requirements.
- Reviewed existing programs to refine, reduce operating time and improve techniques.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Drilling Applications Engineer
Baker Hughes
01.2015 - 01.2017
- Introduction of Drilling Services in Argentina.
- Co-founder of the Drilling Services Engineering Team in Argentina. First local drilling engineer that developed experience in the Unconventional plays in the region.
- Developed more than 50 applications in two years time, effectively accomplishing all client objectives and needs.
- Explained project technical risks and benefits during project kick-off.
- Provided technical support to 3 clients daily.
- Improved functionality and feature development both within current application framework and on future generation frameworks.
- Developed and implemented personalized client solutions analyzing each application.
- Couching of a local Junior Engineer.
Field Engineer /Drilling Engineer
Baker Hughes
02.2012 - 12.2015
- MWD/ LWD Engineer, member of the LEAD program in Mexico. International experience working in Bolivia and Colombia.
- Standard System to Manage the Assets and Inventory of Drilling Services for Latin America Region, Houston Texas, USA.
- CoPilot Drilling Optimization Engineer in the 1st Deep Water Well in Mexico.
- Field Engineer Lead Hand since the 3rd job. Junior Drilling Engineer working at the office during time off.
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
- Applied expertise in comprehensive root cause failure analysis.
Field Engineer Jr.
Grupo R
07.2010 - 09.2011
- Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
- Monitored construction methods and installations, inspection and testing processes.
- Field participation at the rig site, providing maintenance to the Blow Out Preventers Equipment.
- Shop participation providing maintenance to the Drill Pipes and Heavy Weights thread connections.
Education
MBA - Business Administration And Management
Universidad De Palermo
Buenos Aires, Argentina12.2023
Bachelor of Science - Petroleum Engineering
Instituto Politécnico Nacional
Mexico City, Mexico12.2009
Skills
- Active Listening and Communication
- Leading with Motivational Intelligence
- Effective Presentations - Internal and Customers
- Post-Incident Reviews
- Performance Monitor
- Daily Operations Management
- Continuous Improvement Projects
- Staff Development
- Performance Improvement
- Risk Mitigation
- Operations Support
- Interdepartmental Collaboration
Accomplishments
Organization of American States (OAS) Bachelor Scholarship.
Hobbies
- Active lifestyle: swimming and gym time.
- Cultural: theater and concerts.
- Travelling: new places.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Beginner (A1)
Timeline
Service Delivery Technical Manager
Baker Hughes
11.2021 - Current
Lead Sales Specialist
Baker Hughes
09.2019 - 11.2021
Senior Drilling Applications Engineer
Baker Hughes
01.2017 - 09.2019
Drilling Applications Engineer
Baker Hughes
01.2015 - 01.2017
Field Engineer /Drilling Engineer
Baker Hughes
02.2012 - 12.2015
Field Engineer Jr.
Grupo R
07.2010 - 09.2011
MBA - Business Administration And Management
Universidad De Palermo
Bachelor of Science - Petroleum Engineering
Instituto Politécnico Nacional
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