Kathryn Alphin
North Las Vegas
Summary
Customer Service Specialist experienced in prioritizing tasks and multi-tasking in fast-paced environments. Delivered exceptional support by effectively managing escalated issues and collaborating with teams to achieve goals. Medical Transcriptionist with expertise in accurately transcribing complex medical records, ensuring high-quality documentation and compliance with legal and ethical standards.
Overview
34
34
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Merchant’s Tire & Automotive
Virginia Beach
07.2014 - 04.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product inquiries and service recommendations.
- Engaged customers in conversation to identify needs, resolve issues, and provide tailored product information.
- Handled customer complaints with empathy and problem-solving skills, resulting in improved satisfaction.
- Processed customer transactions accurately and efficiently at the point of sale.
- Maintained a clean and organized service area for optimal customer experience.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
Customer Service Representative
Jiffy Lube
Virginia Beach
06.2013 - 06.2014
- Guided customers through product inquiries and provided tailored service recommendations.
- Processed customer transactions accurately and efficiently at the point of sale.
- Informed customers about tire maintenance and detailed automotive services available.
- Coordinated with team members to achieve timely resolution of service requests.
Customer Service Representative
Seven Cities dba A Magic Mover
Virginia Beach
09.2001 - 10.2011
- Resolved product inquiries and recommended services to enhance customer experience.
- Coordinated daily scheduling for relocation services to optimize efficiency.
- Collaborated with team members to ensure timely completion of service requests.
- Addressed customer inquiries with accurate product and service information to support informed decisions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Delivered exceptional customer service, contributing to overall customer satisfaction.
Transcriptionist/X-Ray Technician/Medical Assistant
Orthopedic & Sports Specialists
Chesapeake
04.1991 - 10.1999
- Transcribed orthopedic and sports medicine notes for patient records and consultations.
- Transcribed audio recordings of medical dictations, utilizing a foot pedal for playback control.
- Utilized knowledge of medical terminology to accurately document information from the audio recordings.
- Maintained confidentiality of sensitive patient information during transcription process.
- Reviewed and edited transcripts for clarity and accuracy before final submission.
- Adhered to deadlines for timely completion of all transcription assignments within the clinic.
- Operated X-ray machines for diagnostic imaging procedures.
Restaurant Manager
Monterrey Mexican Foods
Kingsville
05.1982 - 11.1989
- Oversaw daily operations of restaurant, ensuring effective scheduling, budgeting, and inventory control.
- Oversaw daily restaurant operations and staff management for optimal service.
- Trained and mentored staff on customer service standards and food safety practices.
- Streamlined employee scheduling to align with peak service demands.
- Managed inventory levels and ordered supplies to ensure product availability.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate sales transaction records and daily shift reports for operational insights.
Education
Medical Assistance Certificate - Medical Assistant
Barclay Career School
Norfolk, VA 03.1990 - 02.1991
H. M. King High School
Kingsville, TXSome College (No Degree) - Business Management
Texas A&I University
Kingsville, TexasSkills
- Customer service
- Customer relationship management
- Conflict resolution
- Product knowledge
- Transaction processing
- Data entry
- Detailed documentation
- Scheduling appointments
- CRM software
- Attention to detail
- Time management
- Fast typing speed
- Problem solving
- Office equipment proficiency
- Continuous learning attitude
- Client communication
- Problem-solving
References
References available upon request.
Timeline
Customer Service Representative
Merchant’s Tire & Automotive
07.2014 - 04.2016
Customer Service Representative
Jiffy Lube
06.2013 - 06.2014
Customer Service Representative
Seven Cities dba A Magic Mover
09.2001 - 10.2011
Transcriptionist/X-Ray Technician/Medical Assistant
Orthopedic & Sports Specialists
04.1991 - 10.1999
Medical Assistance Certificate - Medical Assistant
Barclay Career School
03.1990 - 02.1991
Restaurant Manager
Monterrey Mexican Foods
05.1982 - 11.1989
H. M. King High School
Some College (No Degree) - Business Management
Texas A&I University