Katrina Scruggs
Takoma Park,MD
Summary
Results-oriented Senior Business Analyst with demonstrated experience in project management and business analysis; skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
North Rock Consulting, LLC
06.2021 - 10.2025
- Lead PMO operations for the Department of Veterans Affairs (VA) iFAMS implementation by driving wave implementation efforts for financial and acquisition systems. Drives strategic alignment, governance compliance, and schedule adherence across multi-vendor workstreams to advance modernization goals.
- Redesigned and managed SharePoint environments supporting 500+ users across multiple workstreams, consolidated over 100 legacy repositories, implemented metadata and version control, and increased document accessibility and collaboration efficiency by 40%.
- Developed technical guides, training materials, and Standard Operating Procedures (SOPs) adopted by over 15 cross-functional teams. Improved process consistency, onboarding speed, and operational efficiency across the program.
- Supported and delivered executive-level project materials including Wave kickoff decks, Rehearsal of Concept (RoC) Drill artifacts, coordinated Checkpoints, journey maps, and leadership briefings, directly supported program-wide readiness and governance reviews.
- Maintained PMO artifacts such as calendars, stakeholder directories, and risk/action logs delivering 100% data accuracy and timely communication to senior leadership and oversight bodies.
- Facilitated stakeholder coordination by aligning meeting documentation, decisions, and action tracking across 15+ integrated workstreams, reducing overlap, improving accountability, and strengthening visibility across federal and contractor partners.
- Enhanced program communication consistency, reducing scope ambiguity and shortening milestone delivery timelines by up to 20% through proactive risk identification, streamlined reporting tools, and stakeholder alignment.
- Recognized by federal and prime contractor leadership for exceptional documentation quality, proactive communication, and reliability in advancing program governance, integration, and execution.
Business Analyst
NTT Data, Inc.
01.2018 - 06.2021
- Supported the Administrative Offices of the U.S. Courts by capturing business requirements, documenting processes, and updating milestones, training materials, and project deliverables to support system modernization.
- Managed the annual security certification and access review process by documenting user roles and permissions, promoting least-privilege compliance and strengthening audit readiness.
- Authored user acceptance test (UAT) plans and coordinated test execution activities, documenting results and recommendations for production deployment.
- Streamlined deliverable tracking and requirements documentation in JIRA, SharePoint, and Confluence, enabling traceability across development and testing teams.
- Presented lessons learned, and process improvement recommendations to leadership, improving transparency and execution efficiency.
- Facilitated documentation for onboarding and recertification, reducing access-related errors by 25% and improving compliance with federal security standards.
- Collaborated with technical teams to track and resolve project issues, ensuring successful completion of assigned tasks within defined timelines.
Project Manager
ArcSource Solutions, LLC
02.2017 - 11.2017
- Managed end-to-end logistics and documentation for the Department of Education’s peer review process, overseeing both in-person and virtual grant reviews.
- Directed project plans, assignments, and budget tracking for reviewers, ensuring alignment with client requirements and program timelines.
- Developed customized reports and communications for Panel and Competition Managers, Contracting Officer Representatives (COR), and review participants, introducing streamlined templates that reduced deliverable preparation time by 15% and enhanced efficiency and stakeholder satisfaction.
- Trained staff and reviewers on government systems and SharePoint version control procedures, improving document integrity and reducing rework.
- Led risk and issue management, escalating as needed and maintaining the integrity of review data and deliverables.
Reviewer Management Coordinator
DLH – Danya International, LLC
09.2012 - 11.2016
- Managed the end-to-end reviewer recruitment and onboarding process for the Head Start contract, overseeing applicant tracking systems and coordinated recruitment efforts to maintain a continuous pipeline of qualified consultants while ensuring quality and compliance with federal standards.
- Spearheaded the department’s transition from Kenexa to OpenHire by analyzing workflows, collaborating with leadership and vendors, and overseeing data cleansing and conversion for precise system migration. This transformation elevated recruitment operations, automated notifications, eliminated duplicate applications, and delivered substantial cost savings—establishing a robust, scalable foundation for future talent acquisition success.
- Conducted an extensive analysis of the help desk ticketing process to identify gaps and accelerate technical assistance requests completion; implemented a tiered ticketing system that significantly improved response times and resolution rates.
- Oversaw SharePoint database permissions, maintaining secure access controls and accurate user records across multiple projects.
- Authored user instructions, communication templates, and guidance materials for internal staff and external stakeholders, improving usability and consistency.
Education
Bachelor of Science - Computer Networking
Strayer University
01.2001
Skills
- Documentation & Editing Tools
- SharePoint Power Platform Adobe Acrobat JIRA Confluence MS Office Suite
- Core Competencies
- Government & Technical Documentation SOP Development Template Design Editing & Version Control Training Materials & User Guides Workflow Automation Requirements Documentation
- Project Management
- Agile & Hybrid Methods Roadmap Development Stakeholder Engagement Risk/Action Item Tracking
Certification
- Project Management Professional (PMP), 2022
- Certified ScrumMaster (CSM), 2018
Timeline
Senior Business Analyst
North Rock Consulting, LLC
06.2021 - 10.2025
Business Analyst
NTT Data, Inc.
01.2018 - 06.2021
Project Manager
ArcSource Solutions, LLC
02.2017 - 11.2017
Reviewer Management Coordinator
DLH – Danya International, LLC
09.2012 - 11.2016
Bachelor of Science - Computer Networking
Strayer University