Summary
Experienced customer service representative known for effective communication, empathetic support, and adept problem resolution. Demonstrates patience, efficient time management, and a comprehensive understanding of company offerings. Proficient in utilizing various customer service tools to enhance overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Veralto
08.2021 - Current
- Introducing relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the products/services being offered
- Responsible for conducting surveys on the products or services and communicating customer feedback.
Customer Service Representative
Cielo
03.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Micropic
10.2018 - 03.2020
- Respond promptly to customer inquiries and concerns via phone, email, or chat, resolve customer issues and complaints effectively
- Manage high volumes of inbound and outbound calls
- Escalate customer issues to the appropriate department or manager as needed, collaborate with other departments to resolve customer issues and concerns
Education
MBA - Logistics And Materials Management
06.2022
Bachelor of Business Administration -
01.2017
The Art of Negotiating -
06.2020
Skills
- Consultative Sales
- Active Listening
- Problem Resolution
- Call Center Operations
- Sales Expertise
Languages
Portuguese
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Customer Service Representative - Veralto
08.2021 - Current
Customer Service Representative - Cielo
03.2020 - 08.2021
Customer Service Representative - Micropic
10.2018 - 03.2020
Uninter University - MBA, Logistics And Materials Management
Cesumar University - Bachelor of Business Administration,
Enora Leaders - The Art of Negotiating,
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