Kayden Walencik
Summary
Versatile professional skilled in entertainment operations and technical support. Demonstrates a strong ability to enhance immersive guest experiences through effective communication and creative problem-solving. Proven track record in ensuring high-quality audio-visual elements and operational readiness in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Coordinator, Resort Show Quality,
Universal Orlando Resort
Orlando Fl
03.2026 - Current
- Coordinated diverse teams to maintain show quality and thematic integrity across resort experiences.
- Created and updated checklists to ensure consistent quality of audio, video, lighting, and themed show elements across venues and area developments.
- Evaluated operational readiness of animated figures and show-action equipment daily, confirming all elements functioned effectively before guest entry.
- Produced reference photography, video, and 360° visual documentation to support project presentations.
Attractions Attendant,
Walt Disney World
Orlando Fl
10.2024 - Current
- Greeted and directed guests, explained safety protocols, and operated interactive attractions to enhance guest experience.
- Deliver themed guest interactions to enhance the immersive experience.
- Monitor ride safety systems and handle emergency protocols.
- Conducted routine inspections of attractions to ensure safety compliance and operational effectiveness.
- Collaborated with fellow attendants to uphold safety procedures, creating a secure environment for guests and staff.
- Operated rides and attractions according to written guidelines to reduce injuries.
Equipment and Technology Attendant,
Epic Universe
Orlando Fl
03.2025 - 03.2026
- Coordinated transportation, tracking, and setup of equipment throughout resort, ensuring timely placement of barricades, signage, and technical gear.
- Oversaw safe transportation of goods using utility vehicles and carts, prioritizing guest safety in high-traffic areas.
- Collaborated with managers to update project status and enhance logistical operations.
- Maintained cleanliness and order in assigned spaces to foster a welcoming environment for guests.
- Resolved guest inquiries and issues swiftly to cultivate positive interactions and feedback.
Attractions Attendant,
Islands of Adventure
Orlando Fl
12.2024 - 03.2025
- Oversaw attraction operations, ensuring adherence to safety protocols and consistently meeting guest satisfaction standards.
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Coordinated guest flow during peak times, optimizing wait times and significantly enhancing visitor experiences.
- Supported team members in daily tasks, fostering a positive work environment and ensuring smooth operations.
Internet & Voice Repair Representative,
Spectrum
Columbus, OH
12.2023 - 07.2024
- Diagnosed connectivity issues to restore service using network tools and protocols (TCP/IP, DNS, DHCP).
- Guided customers through modem/router setup and troubleshooting to ensure seamless connection.
- Provided clear, empathetic technical support and conflict resolution to enhance customer satisfaction.
Barista Trainer,
Starbucks
Massillon
09.2021 - 11.2023
- Trained new hires on beverage preparation techniques to ensure quality standards were met.
- Managed high-volume situations while fostering a positive team atmosphere.
- Addressed guest concerns to enhance customer satisfaction and maintain quality control.
Education
Associate of Applied Science - Digital Media & Video Technology
Stark State College
Canton, Oh05-2024
High School Diploma -
Garaway High School
Sugarcreek, OH01-2021
Skills
- Audio/Visual Technology
- Photography & Post-Production
- Guest Service & Communication
- Equipment Setup & Operation
- Adobe Creative Suite, DaVinci Resolve
- Windows, Linux, macOS
- Multitasking and organization
- Work Planning and Prioritization
- Leadership & Training
- Ride Operations & Safety
- Event coordination
- Internet & Voice Repair Support
Projects
- Production Assistant - An Angelic Christmas (2022)
- Photographer/Videographer - Freelance (Since 2021)
Timeline
Coordinator, Resort Show Quality,
Universal Orlando Resort
03.2026 - Current
Equipment and Technology Attendant,
Epic Universe
03.2025 - 03.2026
Attractions Attendant,
Islands of Adventure
12.2024 - 03.2025
Attractions Attendant,
Walt Disney World
10.2024 - Current
Internet & Voice Repair Representative,
Spectrum
12.2023 - 07.2024
Barista Trainer,
Starbucks
09.2021 - 11.2023
Associate of Applied Science - Digital Media & Video Technology
Stark State College
High School Diploma -
Garaway High School