Keila Ferrari Marques
Segretaria Amministrativa
Bologna
Summary
Graduated in Psychological Sciences and Techniques from the eCampus Telematic University.
Motivated administrative assistant with exceptional customer service and engagement skills. Professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and planning management skills to prioritize, organize and maximize project availability and timelines.
Exceptional analytical, organizational and communication skills to support internal office efficiency and customer service or engagement objectives.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Segretaria amministrativa
OMF - Pratiche di Riconoscimento Cittadinanza
01.2021 - Current
- Research and creation of family trees;
- Preparation and translation of legal documents;
- Support in managing the company's administrative activities;
- Excellent communication skills, both verbal and written;
- Document translation, text processing and formatting;
- Support in active and passive invoicing and payment management.
Assistente amministrativa
VIP Distributore - Oil Italia
07.2018 - 02.2020
- Generate reports, transcribe conversations, organize presentations and conduct research;
- Further commitments concern the management of reception, the creation of documents and the cataloging of archiving systems;
- Incorporate skills in finance, administration, banking correspondence with customers and bureaucracy (contracts, insurance and preamble of company accounts, etc.);
- Duties included tabulation along with generating reports, presentations and organizing business conferences.
Education
Scienze Psicologiche, Bachelor in Psicologia - Tecniche in Psicologia
Università ECampus
Bologna, Italia 1 2021 - Current
Skills
Fluent in Italian, English and Portuguese
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Certification
Managing Emotions in Times of Uncertainty & Stress
Timeline
Managing Emotions in Times of Uncertainty & Stress
11-2023
Mindfulness and Well-being: Foundations
11-2023
Introduction to Abnormal Psychology
11-2023
Segretaria amministrativa
OMF - Pratiche di Riconoscimento Cittadinanza
01.2021 - Current
Assistente amministrativa
VIP Distributore - Oil Italia
07.2018 - 02.2020
Scienze Psicologiche, Bachelor in Psicologia - Tecniche in Psicologia
Università ECampus
1 2021 - Current
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