Kelven Joseph

Customer service, understanding issues, proposing solutions, and creating support materials for decision-making: manuals, process mapping, FAQ forms, and PowerPoint presentations. Mapping of end-to-end tax and financial processes to identify improvements focused on reducing time and enhancing quality. Aim to integrate technology into processes using tools such as Alteryx, SQL, Power BI, and other innovative tools. A strong sense of responsibility for managing demands, prioritization, diagnostics, roadmap, and business intelligence services. Digital transformation mentoring for other sector users, collaborating with innovation within the department. Assist clients in elevating their business understanding by enhancing financial and management reporting, as well as optimizing Key Performance Indicator (KPI) selection.

Lead end-to-end Operations transformation projects, focused on evaluating current state, identifying opportunities and creating transformation business cases, including the supporting. Use analytics tools to simulate and support decision making process. Look for opportunities to eliminate, simplify and automate processes. Based on an understanding of the business strategy and stakeholder needs, recommends approaches or changes to streamline and integrate processes to improve overall efficiency. Develops and documents processes, standard operating procedures, and/ or end-user materials. Design, implement and collect KPIs to support and monitor the rollout of new processes, guidance or information tools. Collect stakeholder feedback on the operating model rollout and identify areas that require further clarification/improvements. Facilitate automation of analytical and operational tasks and processes at scale, incorporating automation tools such as Alteryx, Power BI, Power Automate, or development of requirements for IT led projects.

Support KPMG clients in designing, developing modern enterprise data strategy, evaluating existing data platforms, identifying technology, process gaps, data maturity assessment, designing roadmaps for platform modernization, technology adoptions, and digital transformation. Assist KPMG's clients in driving strategies, processes and tools necessary to ensure efficient, effective data governance, data management, business, data catalog development, data management, data stewardship, data quality, analytics and business intelligence

Participate in cross functional teams with internal partners for strategic initiatives. Collaborate with Digital Transformation Team to maintain, update and test tax systems, code pushes and enhancements. Identify opportunities for process improvements, automation, efficiency gains and application of tax process and technology best practices by using new and existing technologies. Develop and maintains tax department reporting dashboards and data flows. Serve as a technology resource to colleagues in the Tax Department