KENTRELL JOHNSON
Covington,Louisiana
Summary
Customer service professional with over 10 years in healthcare coordination and retail support. Proven track record in resolving issues and optimizing workflows, managing 20–40 daily non-emergency medical trips while ensuring compliance with HIPAA standards. Committed to enhancing patient experience and team efficiency through effective training and documentation.
Overview
11
11
years of professional experience
Work History
Customer service representative
Arise Virtual Solutions
Remote
06.2025 - Current
- Schedule and coordinate 20–40+ daily non-emergency medical transportation (NEMT) trips for patients, verifying eligibility and insurance. Manage routing and dispatch using scheduling software to ensure timely pickups and drop-offs; communicate with patients, caregivers, drivers, and healthcare providers to confirm appointments, handle cancellations/rescheduling, and resolve service issues. Maintain accurate trip records and documentation while upholding HIPAA/Confidentiality and company policies to support quality patient care.
- Remote
Claims Processor
Conduent
04.2023 - 05.2025
- - Processed high-volume insurance claims, reviewing documentation, verifying member eligibility, and adjudicating claims to ensure accurate and timely payments. - Resolved billing discrepancies and investigated denials by liaising with providers, payers, and members; documented case actions and escalated complex issues for resolution. - Maintained detailed records and met productivity and accuracy targets while supporting audits and reporting requirements. - Trained and mentored new team members on claims workflow and best practices to improve team efficiency.
- Remote
Scheduler
Oschner Hospital
06.2020 - 04.2023
- Coordinated scheduling for outpatient visits and procedures across multiple departments using hospital scheduling systems; verified insurance and prior authorizations, organized referrals, and prepared patients for appointments. Communicated scheduling updates to patients and clinical teams, managed cancellations and rescheduling, and optimized clinic calendars to reduce wait times and improve resource utilization. Maintained accurate patient scheduling records and supported interdepartmental communication to ensure continuity of care.
- Remote
Customer service representative
Walmart
Covington
02.2016 - 03.2020
- Delivered friendly, efficient front-line customer service, processed transactions, and resolved customer inquiries and escalations to maintain satisfaction and loyalty. Supported store operations through inventory assistance, merchandising, and adherence to store policies and loss-prevention procedures. Trained and mentored new associates on customer service standards and point-of-sale operations to improve team readiness.
Education
Diploma -
Covington High School
Covington05-2013
Personal Information
Title: Customer Service Specialist
Timeline
Customer service representative
Arise Virtual Solutions
06.2025 - Current
Claims Processor
Conduent
04.2023 - 05.2025
Scheduler
Oschner Hospital
06.2020 - 04.2023
Customer service representative
Walmart
02.2016 - 03.2020
Diploma -
Covington High School