Kim Davis
Atlantic City
Summary
Proven Sales Expert and Customer Service Specialist, adept in analytical thinking and retail sales, enhanced FedEx Express's customer interaction quality through innovative problem-solving. Excelled in leadership roles, significantly boosting client satisfaction and sales outcomes. Mastered comprehensive auditing and typing, showcasing a blend of hard and soft skills to drive success and foster strong customer relationships.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Certified Clinical Medical Assistant
Atlantic Care
Galloway, NJ
01.2026 - Current
- Administered patient care, including vital signs and medical history documentation.
- Assisted in clinical procedures, ensuring compliance with safety protocols.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
Certified Nursing Assistant
EXCELCARE
Egg Harbor Township
09.2025 - 01.2026
- Provided compassionate patient care, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with medical procedures, enhancing workflow efficiency and patient safety.
- Monitored vital signs, recording changes to support timely medical interventions.
Customer Service Representative
FedEx Express
Egg Harbor Township, NJ
11.2020 - 01.2025
- Responded to customer inquiries promptly and maintained accurate records of interactions.
- "Official Problem Solver" using internet, phone, database research, tracking software and GPS
Front Desk Agent/Night Auditor
Ocean Casino Resort
Atlantic City, NJ
06.2018 - 08.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Posted incidental charges to ledgers, manually or by using computers.
- Managed cash drawer responsibly throughout shift.
Merchandiser
Frito Lay
Marmora, NJ
03.2018 - 10.2020
- Traveling around packing out grocery stores with merchandise
Sales Expert
Sneaker Villa/DTLR
Atlantic City, NJ
11.2009 - 11.2017
- Established strong relationships with customers through regular communication.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
Education
High School Diploma -
Atlantic City High School
Atlantic City, NJ06-2010
Skills
- Customer Service Excellence
- Senior leadership
- Comprehensive Auditing Skills
- Typing Proficiency
- Retail Sales Expertise
- Analytical Thinking Skills
Certification
- Dangerous Goods Certification (FedEx Express)
Education and Training
other
Timeline
Certified Clinical Medical Assistant
Atlantic Care
01.2026 - Current
Certified Nursing Assistant
EXCELCARE
09.2025 - 01.2026
Customer Service Representative
FedEx Express
11.2020 - 01.2025
Front Desk Agent/Night Auditor
Ocean Casino Resort
06.2018 - 08.2022
Merchandiser
Frito Lay
03.2018 - 10.2020
Sales Expert
Sneaker Villa/DTLR
11.2009 - 11.2017
High School Diploma -
Atlantic City High School