Kira Murillo
Bronx,NY
Summary
Customer service professional with several years of healthcare experience supporting patients and WIC participants in fast-paced, high-volume environments. Communicate clearly and professionally with diverse populations while resolving questions and concerns. Deliver friendly, compassionate service and maintain organized multitasking to support positive client experiences.
Overview
7
7
years of professional experience
Work History
Program Assistant
New York Presbyterian WIC Program
11.2022 - Current
- Schedule appointments for WIC clients for nutrition education, breastfeeding support, and benefits issuance
- Determine applicant eligibility based on program requirements
- Verify applicant information and documents for authenticity.
- Planned and executed special events to enhance program engagement and participant learning. such as conferences, workshops, training sessions. for program participants.
- Create informational materials about programs and services available to the public
- Answered phone calls and responded to client inquiries, ensuring timely support and information delivery.
Medical Scribe
Eye Care & Surgery
10.2021 - 10.2022
- Collected medical histories and asked questions regarding health and current medications to equip physicians with comprehensive initial data.
- Analyzed test results and facilitated diagnostic discussions to enhance patient care.
- Counseled patients on surgery and treatment plans to ensure clear understanding and adherence.
- Delivered detailed instructions for pre- and post-op eye care to patients.
- Prepared patients and administered basic eye exam tests.
Billing Specialist
Eye Care & Surgery
09.2019 - 10.2021
- Verified insurance information and obtained billing authorization by contacting insurance providers.
- Resolved discrepancies to ensure billing accuracy and reduce potential payment delays.
- Reviewed referral details and expectations with providers and patients, facilitating timely requests for new referrals.
Education
Certification - Phlebotomy & EKG
ABC Training Center
Bronx, NY07-2021
Certification - Medical Billing & Coding
ABC Training Center
Bronx, NY09-2019
High School Diploma -
Vanguard High School
NY,NY06-2014
Skills
Client support
Client communication
Coordination skills
Bilingual fluency in Spanish
Software applications
Analytical thinking
Flexible approach
Dependable work ethic
Timeline
Program Assistant
New York Presbyterian WIC Program
11.2022 - Current
Medical Scribe
Eye Care & Surgery
10.2021 - 10.2022
Billing Specialist
Eye Care & Surgery
09.2019 - 10.2021
Certification - Phlebotomy & EKG
ABC Training Center
Certification - Medical Billing & Coding
ABC Training Center
High School Diploma -
Vanguard High School