Kristina Bestel
Chamarel
Summary
Dynamic General Manager at Vetopharma Ltd with a proven track record in enhancing operational performance and employee training. Successfully implemented business strategies that improved revenue and retention, while managing inventory effectively. Strong client relationship management skills fostered collaboration and motivated teams to achieve organizational goals.
Overview
25
25
years of professional experience
Work History
General Manager
Vetopharma Ltd
Quatre-Bornes
07.2020 - Current
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, interviewed and hired qualified staff for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Supervised employees through planning, assignments, and direction.
- Delegated work to staff, setting priorities and goals.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
Sales & Marketing Coordinator
Vetopharma Ltd
Quatre-Bornes
01.2011 - 06.2020
- Conducted market research to identify potential customers and their needs.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Tracked inventory levels of promotional items used at tradeshows or events.
- Provided support to the sales team in order to reach monthly goals.
- Maintained relationships with clients through email campaigns, phone calls, and meetings.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Researched competitive products and pricing for sales staff use.
- Developed and implemented sales strategies to increase market share.
Medical Representative
Vetopharma Ltd
Quatre-Bornes
09.2001 - 12.2010
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Sales & Administrative Assistant
GW Poisson & Fils Ltd
Quatre-Bornes
11.1999 - 08.2001
- Handled incoming calls and directed callers to appropriate department or employee.
- Drove customer feedback to deliver information to management for corrective action.
- Maintained accurate records of all sales activities, including client contact information, orders placed, and product availability.
- Responded to customer issues to provide immediate resolution and improve retention.
- Processed invoices and tracked payments received from customers.
- Scheduled appointments with potential clients and prepared meeting materials as needed.
Education
Certificate of Proficiency - Business Management
Champion Marketing
Quatre-Bornes Mauritius01-2003
Certificate of Proficiency - Sales & Marketing Management
Champion Marketing
Quatre-Bornes Mauritius08-2002
DEUG - Langues Et Civilisations Etrangeres
Faculte De Lettre Paul Valery II
Montpellier France09-1998
Baccalaureate - STT Action Communication Commerciale
Lycee Labourdonnais
Curepipe Mauritius06-1998
Skills
- Employee training
- Inventory management
- Sales analysis
- Business strategy
- Budget management
- Client relationship management
Languages
French
First Language
English
Advanced (C1)
C1
Affiliations
- Mountain Trails
- Hunting
Timeline
General Manager
Vetopharma Ltd
07.2020 - Current
Sales & Marketing Coordinator
Vetopharma Ltd
01.2011 - 06.2020
Medical Representative
Vetopharma Ltd
09.2001 - 12.2010
Sales & Administrative Assistant
GW Poisson & Fils Ltd
11.1999 - 08.2001
Certificate of Proficiency - Business Management
Champion Marketing
Certificate of Proficiency - Sales & Marketing Management
Champion Marketing
DEUG - Langues Et Civilisations Etrangeres
Faculte De Lettre Paul Valery II
Baccalaureate - STT Action Communication Commerciale
Lycee Labourdonnais
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