Kshitij Kumar
Patna
Summary
Accomplished professional with seven years of experience in customer relationship management, sales, and admissions counseling. Skilled in building client relationships, identifying business opportunities, and executing sales strategies. Experienced in providing exceptional customer support, coordinating with teams, and driving business growth.
Overview
8
8
years of professional experience
Work History
Assistant Sales Manager
Dainik Bhaskar
07.2024 - Current
- Sales Action Plans: Prepare tailored sales action plans and strategies for existing and new clients.
- Customer Relationship Building: Develop and maintain strong relationships with clients.
- Client Retention Strategies: Develop and implement strategies to retain key clients.
- Upselling & Cross-selling: Identify opportunities to upsell and cross-sell newspaper products to existing customers.
- Key Account Management: Manage key accounts and agencies, driving ad sales from assigned categories.
- Client Analysis: Analyze clients' advertising patterns in other mediums to develop strategies for onboarding.
- Competition Monitoring: Vigilantly monitor competition and continually provide innovative solutions.
Admission Counceller
ITM Skill University
12.2022 - 04.2024
- Student Counseling: Providing guidance and support to students.
- Event Participation: Engaging in various events and activities.
- Admission Assistance: Offering full support throughout the entire admission process.
- Seminar Organization: Conducting seminars on college opportunities.
- Lead Generation: Generating and managing prospective student leads.
- Test Facilitation: Assisting students in preparing for college entrance exams.
Relationship Manager
Sharekhan by BNP
12.2021 - 09.2022
- Market Observation: Monitoring the share market.
- Client Identification: Finding potential clients and new business opportunities.
- Trade Execution: Executing trades on behalf of customers.
- Relationship Management: Maintaining customer relationships through calls and face-to-face meetings.
- Follow-Up & Deal Closure: Following up with customers and closing deals.
- Team Coordination: Collaborating with the team to achieve targets.
- Daily Reporting: Filling out daily reports.
Relationship Manager
Holiday Club Mahindra
11.2019 - 08.2020
- Client Identification: Finding potential clients and new business opportunities.
- Relationship Management: Maintaining customer relationships through calls and face-to-face meetings.
- Follow-Up & Deal Closure: Following up with customers and closing deals.
- Team Coordination: Collaborating with the team to achieve targets.
- Deal Assistance: Helping the team in closing deals.
Travel Consultant
Travel Triangle
04.2019 - 10.2019
- Relationship Management: Maintaining relationships with travelers via call or email, understanding their trip details.
- Team Coordination: Collaborating with the destination team.
- Quality Assurance: Ensuring a high-quality customer experience by resolving traveler conflicts.
- Destination Awareness: Informing travelers about destinations.
- Follow-Up: Following up with travelers and agents.
Sales promoter
Reliance Capital
12.2017 - 03.2019
- Ad Campaigns: Identifying product features to promote.
- System Mastery: Efficiently processing stock delivery, sales orders, and maintaining customer relationships.
- Project Management: Handling the Residential Township project in Faridabad.
- Client Engagement: Attending meetings and business conferences with prospective clients.
- Query Handling: Addressing client queries.
- Lead Generation: Generating leads.
- Exhibitions & Promotions: Conducting and actively participating in exhibitions and product promotions.
Intern
Bikano food Pvt ltd.
06.2017 - 07.2017
- Problem Analysis & Solutions: Analyzing problems and collaborating with teams to develop solutions.
- Industry Experience: Gaining valuable experience and applying concepts directly into relevant work situations.
- Sales Reporting: Reporting daily sales to the regional head.
- Sales Strategies: Finding new ways to increase sales.
- Consumer Observation: Observing consumer behavior.
- Tailored Pitching: Pitching to consumers according to their needs.
Education
MBA - Marketing & IB
Dr. APJ Abdul Kalam University
Ghaziabad, India01.2018
B.COM - H
Magadh University
Patna, India01.2016
Intermediate - Commerce
B.D. Public School
Patna01.2013
Matriculation -
Gyan Bharti Public School
Gaya01.2011
Skills
- New account development
- Cross-selling strategies
- Data reporting
- Microsoft Office
- Team management
- Operations
- Competitor analysis
- Client needs assessments
- Project coordination
- CRM software proficiency
- Vendor management
- Action planning
Languages
English
Hindi
Bhojpuri
Achievements
- Participated in a Cyclothon.
- Active in sports at school and college (shot-put, volleyball).
- Received appreciation letters from:
- Bikano Food Pvt Ltd.
- TravelTriangle Pvt Ltd.
- Club Mahindra Holidays Pvt Ltd. - Participated in Safaigiri Awards 2016 (India Today Group, AajTak).
- Attended the 4th Corporate Summit at Hotel Radisson Blu Kaushambi, 02/04/17.
Timeline
Assistant Sales Manager
Dainik Bhaskar
07.2024 - Current
Admission Counceller
ITM Skill University
12.2022 - 04.2024
Relationship Manager
Sharekhan by BNP
12.2021 - 09.2022
Relationship Manager
Holiday Club Mahindra
11.2019 - 08.2020
Travel Consultant
Travel Triangle
04.2019 - 10.2019
Sales promoter
Reliance Capital
12.2017 - 03.2019
Intern
Bikano food Pvt ltd.
06.2017 - 07.2017
MBA - Marketing & IB
Dr. APJ Abdul Kalam University
B.COM - H
Magadh University
Intermediate - Commerce
B.D. Public School
Matriculation -
Gyan Bharti Public School
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