Kylee M Holland
Delray Beach
Summary
MICE and Charter Operations Manager at The Ritz-Carlton Yacht Collection with experience managing 50+ annual group, incentive, and charter events across multiple concurrent programs. Skilled in end-to-end logistics coordination, cross-functional team management, and guest experience delivery across luxury yacht operations. Experienced in coordinating complex itineraries, VIP guest requests, shore excursions, specialty dining, transfers, and celebrations while ensuring operational accuracy and service excellence. Strong communicator with experience working across shoreside and onboard teams to deliver high-profile charter experiences.
Overview
9
9
years of professional experience
Work History
Meeting, Sales, and Incentive Events Operations Manager
The Ritz Carlton Yacht Collection
Fort Lauderdale
04.2023 - Current
- Planned and executed 50+ annual corporate, incentive, and charter events onboard Ritz-Carlton Yacht Collection yachts, often managing multiple group and charter programs simultaneously, ensuring seamless end-to-end coordination of logistics including scheduling, accommodations, transfers, VIP guest requests including shore excursions, specialty dining, and celebrations, and guest services to exceed client expectations.
- Oversaw daily operations of luxury yacht services and end-to-end guest experience delivery across multiple concurrent charter programs across Ritz-Carlton Yacht Collection yachts.
- Managed cross-functional coordination with Inventory, Guest Services, Shore Excursions teams, Port Operations team, Digital Marketing, Accounting, Special Services, and CHOPS to ensure alignment across all charter operations, timelines, and deliverables.
- Coordinated complex logistics for yacht itineraries, embarkation/disembarkation, and operational readiness in collaboration with onboard and shoreside teams, ensuring flawless execution of charter schedules.
Meeting Reservations Coordinator
The Breakers Palm Beach
Palm Beach
06.2021 - 02.2023
- Collaborated with meeting planners and departments to facilitate seamless event execution
- Coordinated multiple group programs totaling over 1,000 room nights, addressing specific rooming needs
- Coordinated guest reservations and managed booking systems effectively.
- Communicated with guests to confirm preferences and special requests.
- Collaborated with front desk staff to ensure seamless check-in experiences.
Guest Relations Coordinator
The Breakers Palm Beach
Palm Beach
02.2021 - 06.2021
- Coordinated travel arrangements, reservations, and guest accommodations to ensure seamless guest experiences
- Resolved customer complaints with care, maintaining composure in high-stress situations to enhance guest satisfaction
- Coordinated guest services and resolved inquiries for a luxury resort experience.
- Managed reservations and ensured seamless check-in and check-out processes.
- Collaborated with departments to fulfill guest requests and enhance satisfaction.
Banquet Supervisor
The Breakers Palm Beach
Palm Beach
09.2019 - 12.2020
- Supervised the set-up of food/beverage displays for galas, weddings, and corporate events at a 5-star hotel with budgets over 1M
- Coordinated timelines for guest service to ensure timely and efficient service for large groups
- Verified event setup against outline including AV, decor, food & beverage
Banquet Server
Levy Restaurants (Amway Arena)
Orlando
10.2017 - 07.2019
- Engaged with VIP clients each shift to enhance their experience
- Fostered enjoyable experiences and built relationships with guests
- Independently set up food and beverages for the Magic Players Family Room and VIP Amway Events
Education
Master of Business Administration -
Florida Atlantic University
Boca Raton, FL12-2024
Bachelor of Science - Event Management
UCF Rosen College of Hospitality Management
Orlando, FL12-2018
Skills
- Event planning
- Logistics coordination
- Venue selection
- Budget management
- Catering services
- Event sales
- Customer relationship management
- Sales skills
- Attention to detail
- Time management
- Problem solving
- Effective communication
Timeline
Meeting, Sales, and Incentive Events Operations Manager
The Ritz Carlton Yacht Collection
04.2023 - Current
Meeting Reservations Coordinator
The Breakers Palm Beach
06.2021 - 02.2023
Guest Relations Coordinator
The Breakers Palm Beach
02.2021 - 06.2021
Banquet Supervisor
The Breakers Palm Beach
09.2019 - 12.2020
Banquet Server
Levy Restaurants (Amway Arena)
10.2017 - 07.2019
Master of Business Administration -
Florida Atlantic University
Bachelor of Science - Event Management
UCF Rosen College of Hospitality Management