Lais Gomes Ferreira
Miami, Florida
Summary
Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Flight Attendant
United Airlines
05.2023 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Accounting Assistant
Ativos
01.2021 - 03.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Flight Attendant
Emirates Airlines
03.2017 - 12.2020
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Education
Bachelor of Arts - International Relations
Uninter University
Uberlândia, Minas Gerais, Brazil09.2019
Master of Science - Organizational Psycology
Must University
Florida04.2026
Certificate Of Demonstrated Proficiency, FAA - Aviation
United Training College
Houston, TX07.2023
Certificate Of Demonstrated Proficiency, FAA - Aviation
Emirates Training College
Dubai, UAE06.2018
Skills
- Customer Service
- Strong Work Ethic
- Verbal and written communication
- Cultural Awareness
- Issue Resolution
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Flight Attendant
United Airlines
05.2023 - Current
Accounting Assistant
Ativos
01.2021 - 03.2023
Flight Attendant
Emirates Airlines
03.2017 - 12.2020
Bachelor of Arts - International Relations
Uninter University
Master of Science - Organizational Psycology
Must University
Certificate Of Demonstrated Proficiency, FAA - Aviation
United Training College
Certificate Of Demonstrated Proficiency, FAA - Aviation
Emirates Training College
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