Summary
Work History
Education
Skills
LANGUAGES:
Timeline
Generic

Larícia Silva Viana Alves

Maracanaú

Summary

I have extensive experience on customer service and sales. Working on sales and customer service throughout my professional experiences I got used to achieving goals and meeting deadlines. I am communicative, dedicated, helpful, always up for learning new challenges so I can develop new skills, seeking personal and professional improvement, dedicated myself to everything I do.

Work History

SHOP SELLER

MSC CRUZEIROS
03.2023 - 10.2023
  • Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Developed strong rapport with customers, fostering loyalty and repeat business.
  • Resolved customer inquiries and complaints professionally, resulting in positive feedback from patrons.
  • Contributed to the achievement of sales targets
  • Checked incoming orders and organized new stock.

Cabin Stewardess

Msc Cruzeiros
07.2012 - 12.2022
  • Maintained cleanliness and organization in cabins, ensuring a comfortable stay for guests.
  • Conducted regular inventory checks for cabin supplies, promptly restocking items as needed.
  • Responsible for cleaning cabins, cleaning and organizing inventory, controlling and restocking the mini bar.
  • knowing how to deal with providing services to guests and efficiently responding to their requests and complaints.

Receptionist/ Tour scort

My blue hotel
01.2015 - 04.2015
  • Responsible for customer service, check-in, check-out, sales of tours and travel packages
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • I accompanied some guests on excursions who needed translation.

Saleswoman

Kiquitaluki
01.2009 - 01.2010
  • Sales of women’s clothing and accessories, storage, restocking, labeling and inventory control
  • Established strong rapport with customers, fostering long-term relationships and generating repeat business.

Attendance of Service

Banco Santander
01.2008 - 01.2009
  • Customer service, focused on problem solving, credit card sales and life insurance.
  • I worked as a cashier receiving payments and bank deposits.

Education

GED -

Dante Aliguiere
Teresina, Piaui, Brazil

Skills

  • Responsable, Organized, Proactive,
  • Customer/Client relations
  • Professional demeanor
  • Multitasking and prioritization

LANGUAGES:

English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Italian
Beginner (A1)
Portuguese
Advanced (C1)

Timeline

SHOP SELLER

MSC CRUZEIROS
03.2023 - 10.2023

Receptionist/ Tour scort

My blue hotel
01.2015 - 04.2015

Cabin Stewardess

Msc Cruzeiros
07.2012 - 12.2022

Saleswoman

Kiquitaluki
01.2009 - 01.2010

Attendance of Service

Banco Santander
01.2008 - 01.2009

GED -

Dante Aliguiere
Larícia Silva Viana Alves