LARISSA LARA DE OLIVEIRA
Goiás
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
BANKING OFFICER
CREDIT UNION SICOOB
01.2023 - Current
- Banking services in financial institutions, open bank account
- Managed customer service operations, including taking orders and resolving complaints
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues
- Collaborated with compliance department to eliminate procedural errors and margin breaks
- Remedied gaps in financial planning based on client needs and suitability
CULTURAL EXCHANGE PROGRAM
AU PAIR IN AMERICA (CALIFORNIA)
01.2022 - 01.2022
- Prepared meals and snacks for children based on dietary guidelines
- Assisted with light housekeeping duties as well as running errands
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Built positive and nurturing environments to support child social and emotional growth
- Supported children in play activities, meals, and snacks, hygiene and socialization
- Monitored schedules to maintain sleeping, eating, and school schedules for children
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Taught children basic life skills, manners and personal hygiene
- Assisted with housework such as laundry and cooking
RECEPTIONIST AND ROOM ATTENDMANT
QUALITY HOTEL FLAMBOYANT
01.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment
- Engaged with guests on room requirements and amenities to promote overall satisfaction
Education
Bachelor of Business Administration - In Progress
University Center of Goias
Brazil08.2024
Skills
- 4 years in Excellent Customer service
- 4 years in Product and service sales
- 2 years in Meal planning and preparation
- 5 years in Babysitting
- 2 years in Housekeeping and cleaning
- Analytical Skills
- Attention to detail, confidence, work ethic,communication, resilience
- Customer support
- Financial services
- Banking operations knowledge
- Teamwork and Collaboration
- Cooking
Languages
English
Upper intermediate (B2)
Spanish
Elementary (A2)
Portuguese
Bilingual or Proficient (C2)
Timeline
BANKING OFFICER
CREDIT UNION SICOOB
01.2023 - Current
CULTURAL EXCHANGE PROGRAM
AU PAIR IN AMERICA (CALIFORNIA)
01.2022 - 01.2022
RECEPTIONIST AND ROOM ATTENDMANT
QUALITY HOTEL FLAMBOYANT
01.2018 - 03.2020
Bachelor of Business Administration - In Progress
University Center of Goias
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