Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
My key responsibilities have been:
• To manage the commercial position of the local bussines in Argentina.
• To coordinate the production and the exports of the company products in line with commercial commitments and customer needs.
• To supervise the export documents preparation process using digital and hardcopy format and to coordinate the deliver to our clients.
• To manage customer service process and to keep them informed about different aspects such as quality, production, shipments and documents status.
• To control and follow up the area budget, proposing proactively new ideas to reduce costs year by year.
• To set and follow yearly SMART goals in line with general ones communicated by management.
• To contribute to new ideas that enhanced efficiencies throughout the business.
• To focus on the communication between the members of forwarding team, empowering our colleagues through respect and teamwork.
• To lead effectively change through empathy, influence and communication.
• To identify issues as well as their root causes and propose action plans to effectively remediate deficiencies in business processes.
• To listen carefully and give space to different points of view to influence decisions, differences make us stronger.
• Successfully managed the relationship with customers and the company headquarter of increasing the satisfaction index in 42%.
• As a responsible of the exports and imports of the company, I successfully led the import process of the main components of an expansion project of 10 million dollar of invested capital that resulted for the company to have a better access to the European Union market.
• Created a robust communication and relationship with the headquarter office and the sales department to maximize the benefits from market opportunities.
• Actively participated in the generation of new ideas for the business to improve efficiency of the processes resulting in a net impact of $950.000 per year.
• Successfully adopted sustainability practices in the areas of my responsibilities.
• Actively participated in the sustainable committee that successfully adopted sustainability practices in all the areas of the business to the point we became the first FSA-verified supplier of peanuts in the world. Verified at 100% Gold, we led the industry in sustainable agriculture practices.
• Successfully participated in the calculation of the carbon foot print of the entire business and we led projects of different nature about recycling and environmental cares.
• Successfully kept cost structure of my area under the budget in a context of high inflation by applying different initiatives and ideas.
• Led the creation of a new system for sending documentation to our final clients, resulting in a more trustable and efficient process reducing the losses associated to the reprocesses of the paper work.
• Actively participated in audits of international standards. Internal auditor of SMETA and ISO 14001.