Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic
Layane Quincó

Layane Quincó

Águas Claras

Summary

Attentive costumer service professional committed to delivering the best individual experience to clients through flexibility, empathy, agility and resourcefulness.

Overview

11
11
years of professional experience

Work History

Cabin Crew

LATAM
03.2023 - Current
  • A319/320/321
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Followed company regulations and rules to promote safe environment for travelers and employees.

Cabin Crew

Voepass
01.2020 - 03.2023
  • ATR 42/72
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.


Ground Staff

MAP Airlines
08.2016 - 01.2020
  • Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
  • Provided exceptional customer service during irregular operations such as flight cancellations or rebooking situations.
  • Enhanced customer satisfaction by efficiently handling check-in and boarding processes.

Bilingual Interpreter

Talk Translation and Events
12.2014 - 01.2015
  • Engkish-Portuguese
  • Increased client satisfaction by delivering high-quality interpretation services tailored to specific industry needs.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Education

Certificate of Technical Studies - Aviation

Amazon Air Civil Aviation School
MANAUS
01.2017

Bachelor - International Relations

UNINORTE
MANAUS
12-2016

Skills

  • Great costumer service skills such as tact, resourcefulness and poise;
  • Quick to adjust
  • Strong team work habilities;
  • Respectful to life
  • Fluent bilingualism (eng/port)
  • Memory retention
  • Cross-cultural communication

Additional Information

The gap from February 2015 to August 2016 I focused on finishing my studies in graduation.

Timeline

Cabin Crew

LATAM
03.2023 - Current

Cabin Crew

Voepass
01.2020 - 03.2023

Ground Staff

MAP Airlines
08.2016 - 01.2020

Bilingual Interpreter

Talk Translation and Events
12.2014 - 01.2015

Certificate of Technical Studies - Aviation

Amazon Air Civil Aviation School

Bachelor - International Relations

UNINORTE
Layane Quincó