Layla R. Scarpati

• Facilitated individual and group counseling sessions to promote emotional growth and resilience.
• Developed personalized care plans in collaboration with clients and senior social workers.
• Implemented evidence-based practices to support at-risk youth effectively.
• Conducted assessments to identify client needs and recommend appropriate interventions.

• Delivered exceptional customer service by anticipating and addressing guest needs.
• Managed multiple tables efficiently in a casual upperclass dining environment.
• Trained new servers on menu knowledge and best service practices.
• Collaborated with kitchen staff to ensure timely order delivery and accuracy.

• Responsibilities include verifying members' biometric identity and boarding information within the security checkpoint of Palm Beach International Airport
• Cultivated strong relationships with customers to enhance brand loyalty and product understanding.

• Managed orders, payments, and guest requests with precision and poise.
• Delivered exceptional hospitality in a high-traffic dining environment.
  

• Supervised front-of-house team members and oversaw daily service operations.
• Trained new employees in company procedures, guest service, and safety standards.
• Resolved guest concerns with empathy and efficiency to maintain satisfaction.
• Supported inventory management and shift coordination.

• Prepared specialty kava and kratom drinks while maintaining product quality and presentation.
• Fostered a relaxing, inclusive environment, enhancing guest connections and experiences.

• Provided fast, polished service during breakfast and brunch hours.
• Utilized the TOAST POS system for precise order handling and payment processing.

• Assisted in developing student programs promoting academic progress and well-being.
• Collaborated with faculty and parents to maintain a supportive educational environment.

• Completed various case management and social service assessments, individual, and group therapy sessions.

• Responsibilities included taking orders following the company’s 7-step procedure, and preparing/cooking burgers, sandwiches, sides, and milkshakes.

• Responsibilities include taking orders, managing payments, and preparing diverse coffees, teas, and pastry items for customers in a high-volume environment.

• Responsibilities included pouring beers, taking food orders, and serving food to customers at a local family business.