Lúcius Bowen Milholo
Governador Valadares
Summary
Experienced with managing customer complaints and ensuring satisfaction through effective resolution strategies. Uses strong communication skills and conflict resolution tactics to address and resolve issues promptly. Track record of maintaining detailed records and fostering positive customer experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Complaints Handler
Pogust GoodHead
09.2023 - Current
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Worked with stakeholders to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Monitored industry trends to stay informed about emerging concerns that could impact customer satisfaction.
- Explored diverse themes and topics, resulting in fresh and innovative writing perspectives.
- Created outlines and drafts to organize thoughts and streamline the writing process.
- Researched industry trends to inform writing and maintain relevance in content.
- Edited and proofread materials to ensure clarity and coherence in final submissions.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
IRATA Climber - Industrial Climber
Cole NYC
05.2017 - 01.2023
- Building Inspection and maintenance by Rope Access;
- Conducted risk assessments to identify potential hazards within the climbing area, minimizing accidents and injuries among clients.
- Installations of Protective Nets Against Drooped Objects;
- Structure Removal;
- Building Revitalization;
- Caulking Application;
- Equipment Maintenance;
- Coiling Ropes Before and After a Job;
- Painting Buildings and Structures
Crane Inspector - Inspection Supervisor
Control Union Industrial Inspection
07.2011 - 04.2017
- Offshore Crane Inspection API-RP-2D / LOLER BS EN 13852;
- Inspection Supervisor - Supervision of On/Offshore Team;
- Operations Coordination, Team Logistic;
- Derrick Survey - Inspection of Derrick Structure;
- DROPS Survey - Inspection Prevention of Dropped Objects;
- Manufacture of Inspection Certificates;
- NDT Inspection - Magnet Particle Inspector SNT-TC-1A (ASNT);
- DNV 2.7-1 Container Inspection, Lifting Gear Inspection;
- Load Test on Hydraulic Winch's, Work Baskets, Pad Eyes;
- Hydrostatic Test on IMO Tanks;
- Spokesman on communication with clients Offshore;
- Assisting less experienced inspectors + knowledge transfer
- Developed inspection checklists for standardizing evaluation procedures.
- Conducted thorough inspections by evaluating compliance with safety and quality standards.
- Prepared reports detailing findings of inspections, investigations, and tests.
Houstabout - DeckMan
Diamond Offshore/Brasdrill
09.2006 - 06.2011
- Worked abroad (Spain-Jerez de LA Frontera/Cadiz);
- Crane Maintenance, Cargo Lifting, Cargo Handling at Shipyard;
- BOP Maintenance, Dismantling and Assembly;
- Spokesman on Communication with Foreign Workers;
- Assisting on Moon Pool, Confined Spaces, Mud Tanks/Fuel Tanks Preparation;
- Waste Management, Deck Organization;
- Helicopter deck Maintenance, Assisting on Air Craft Approach
- Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
- Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
- Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
- Assisted roughnecks with tasks and supplied with equipment.
- Operated various heavy machinery, including forklifts and cranes, for smooth rig operations.
State Represantative / Truck Driver
The Baker
03.1999 - 12.2006
- Planning Delivery Routes;
- New Clients Prospection;
- Business proposal for possible client's;
- Daily delivery of bread to supermarkets and health stores
- New truck drivers training
- Operated heavy-duty trucks to transport cargo, meeting all legal and safety standards.
- Monitored vehicle performance to identify maintenance needs and ensure safety on the road.
- Delivered goods by completing timely and safe routes across various regions.
Education
Certificate AAA - Copywriting
XP Educação
São Paulo, Sao Paulo, Brazil01-2024
Offshore Crane Examination and Testing - LOLER/LEEA/BS EN13852
Wolf Offshore
01.2015
Offshore Crane Examination and Testing - API-RP-2C/D
JCD Training Institute
01.2015
Dropped Object Prevention Scheme -
DROPS - Train the Trainer
01.2015
Magnetic Particle Qualified Level II - SNT-TC-1A
ASNT -American Society of Non Destructive Testing
01.2014
Rope Access Level 1 Qualified - 1000 Hours Working at Height NR35
IRATA International - Cesar & Fritsch Offshore
01.2012
Lifting Gear Inspection - Risk Management, Rigging Plan & Principles, Load Control
The Crosby Group
01.2011
Lifting Gear Inspection - Risk Management, Rigging Plan & Principles, Load Control
Gunnebo Lifting
01.2011
Magnetic Particle Qualified Level - SNQC/NDT
Abendi - Fraend Inspection, Training
01.2011
Advanced Offshore Safety Training - BOSIET - HUET
Falck Nuteck - Brazil
01.2009
Skills
- Complaint handling
- Follow-up skills
- Assertiveness
- Microsoft office
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Copywriting
- Creative storytelling
- Content writing
Languages
English
Spanish
Phone
+55 (33) 99878-6976
Certification
- Technical Writing Certification - XP Educação.
Hobbies
Paragliding:
Paragliding is an exhilarating sport I actively engage in, launching from mountains to glide with a lightweight glider. This hobby sharpens my risk assessment and decision-making skills while pushing me to embrace new challenges. I've completed numerous solo flights and participated in local events, always prioritizing safety and environmental respect. Paragliding reflects my adventurous spirit, determination, and deep appreciation for nature's beauty.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Complaints Handler
Pogust GoodHead
09.2023 - Current
IRATA Climber - Industrial Climber
Cole NYC
05.2017 - 01.2023
Crane Inspector - Inspection Supervisor
Control Union Industrial Inspection
07.2011 - 04.2017
Houstabout - DeckMan
Diamond Offshore/Brasdrill
09.2006 - 06.2011
State Represantative / Truck Driver
The Baker
03.1999 - 12.2006
Offshore Crane Examination and Testing - LOLER/LEEA/BS EN13852
Wolf Offshore
Offshore Crane Examination and Testing - API-RP-2C/D
JCD Training Institute
Dropped Object Prevention Scheme -
DROPS - Train the Trainer
Magnetic Particle Qualified Level II - SNT-TC-1A
ASNT -American Society of Non Destructive Testing
Rope Access Level 1 Qualified - 1000 Hours Working at Height NR35
IRATA International - Cesar & Fritsch Offshore
Lifting Gear Inspection - Risk Management, Rigging Plan & Principles, Load Control
The Crosby Group
Lifting Gear Inspection - Risk Management, Rigging Plan & Principles, Load Control
Gunnebo Lifting
Magnetic Particle Qualified Level - SNQC/NDT
Abendi - Fraend Inspection, Training
Advanced Offshore Safety Training - BOSIET - HUET
Falck Nuteck - Brazil
- Technical Writing Certification - XP Educação.
Certificate AAA - Copywriting
XP Educação
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