Leo Lima

• Boosted profits through effective supervision of entire sales department.
• Solved complex problems to increase sales effectiveness and streamline business direction.
• Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
• Executed strategic plans for growth and new acquisitions.
• Developed pipeline utilization strategies and penetration processes to increase overall profitability by [Number]%.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Cultivated positive, productive team environments, resolving conflicts quickly.
• Led employee relations through effective communication, coaching, training, and development.
• Delivered regular team meetings for aligned work towards common goals.
• Coordinated team collaboration to share ideas and build best practices.
• Established and maintained performance, quality and service standards for professional customer care.
• Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
• Aligned team goals and objectives with organizational strategy, aiding business growth.
• Implemented training programs to maximise team member development and potential.

• Communicated directly with C-level people to build strong business networks and relationships.
• Implemented innovative business development strategies to increase customer base and expand market share.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Contributed to industry events and trade shows to showcase products and gather industry intelligence.
• Collaborated with sales and marketing departments to support client acquisition.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Identified business development challenges and customer concerns for proactive resolution.
• Negotiated prices, terms of sales and service agreements.

• Identified appropriate marketing channels and target customers for campaigns.
• Researched and evaluated potential new markets and products.
• Tracked key performance indicators to measure success of campaigns.
• Used various market research tools and techniques to gather, analyze and interpret data.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Met and exceeded service level goals to achieve standards and expectations.
• Serviced accounts and proposed new products and services to maximize revenue.
• Executed successful sales strategies to convert leads into customers.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Collaborated with internal teams to develop account strategy.

I had my own company for almost five years in the U.S focused on high-end house remodeling, flooring and bathroom installation.

• Located in Boca Raton - FL, The Woodlands - Texas, and San Francisco - CA
• Dealing with multi-millionaires on daily basis.
• Resolved customer service issues with timely and professional resolutions.
• Created systems and procedures to streamline business processes and optimize resources.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Developed and maintained relationships with customers and suppliers through account development.