Leonardo Araújo Santos
Infrastructure Analyst
Araraquara
Summary
Member of the IT team, with 12 years of experience, responsible for implementation, maintenance, monitoring, troubleshooting analysis, and access control of local infrastructure and external clients. Participation in the validation of new products and information systems. Preparation of reports on the assessment and delivery of infrastructure to meet the requirements.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Infrastructure Analyst
Stefanini
São Paulo - SP
02.2023 - Current
- Creation and maintenance of virtualized environments (on-premise and cloud);
- Handling tickets related to local and cloud infrastructure;
- Monitoring of IT assets;
- Administration of Linux and Windows Server Operating Systems.
- Performing investigations and incident management in production environment.
IT Operations Analyst
Stone
Rio de Janeiro - RJ
01.2022 - 03.2023
- Experience in investigations and incidents in production environment.
- Administration of Linux and Windows Operating Systems.
- Monitoring of changes executed in the production environment.
- Supporting the administration and configuration of virtualized environment (VMWare).
- Administration and troubleshooting of issues involving Active Directory and DNS.
- Supporting Cloud infrastructure (Azure and GCP).
- Monitoring the production environment through tools such as Zabbix, Splunk, Grafana, New Relic, PagerDuty.
- Handling internal infrastructure tickets through Service Now.
Infrastructure Analyst
Itbox.online
Araraquara - SP
12.2021 - 01.2022
- Creation and maintenance of virtualized environments (on-premise and cloud);
- Handling critical tickets related to local and cloud infrastructure;
- Management and configuration of backup routines;
- Administration of email service;
- Monitoring of IT assets;
- Implementation of projects.
Telecommunications Technical Assistant
CPFL Soluções
Araraquara - SP
09.2015 - 12.2018
- Preparation of reports on the assessment and delivery of infrastructure to meet customer requirements;
- Implementation and maintenance of routers and switches at end customers and data centers.
- Management and supervision of teams, inventory control, and employee time management.
Support Analyst
Techs
Araraquara - SP
07.2011 - 09.2015
- Support for Internet access and hosting, installation of Internet access via radio and ADSL;
- Support for internal and external customers managing servers, firewall, switches, routers, communication networks (wireless and wired) and backup tools;
- Implementation, maintenance, monitoring, and troubleshooting in local infrastructure and external clients.
Education
Bachelor of Science - Computer And Information Systems Security
Faculdade De Tecnologia De São Paulo - FATEC
Araraquara - SP, Brazil 07.2021 - Current
Skills
Technical Analysis
Certification
Microsoft Certified: Azure Fundamentals
Timeline
Infrastructure Analyst
Stefanini
02.2023 - Current
TOEIC Listening and Reading, grade 815/990 - B2 (Upper Intermediate)
12-2022
Microsoft Certified: Azure Administrator Associate
03-2022
IT Operations Analyst
Stone
01.2022 - 03.2023
Infrastructure Analyst
Itbox.online
12.2021 - 01.2022
Microsoft Certified: Azure Fundamentals
08-2021
Bachelor of Science - Computer And Information Systems Security
Faculdade De Tecnologia De São Paulo - FATEC
07.2021 - Current
Telecommunications Technical Assistant
CPFL Soluções
09.2015 - 12.2018
Cisco Certified Network Associate - CCNA
09-2013
Support Analyst
Techs
07.2011 - 09.2015
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