Leonardo De Castro Silva
Rio de Janeiro
Summary
Experienced and dedicated Flight Attendant with over 11 years of experience in commercial aviation, including 6 years at Avianca Brasil and 5 years at Azul Linhas Aéreas. Proven expertise in safety protocols, premium in-flight service, and effective crew coordination. Fluent in five languages, with a cosmopolitan mindset and the ability to deliver exceptional service in fast-paced, multicultural environments. Committed to maintaining the highest standards of passenger safety, comfort, and satisfaction.
Overview
12
12
years of professional experience
Work History
Independent Driver Partner
Uber
11.2024 - Current
- Provided on-demand transportation services for passengers and occasional deliveries, ensuring safety, comfort, and punctuality. Maintained high customer satisfaction through clear communication, professional conduct, and problem-solving during trips.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed all relevant traffic laws and safety regulations.
Flight Attendant
Azul Linhas Aéreas Brasileiras
09.2019 - 09.2024
- Delivered a personalized in-flight service, with professionalism and genuine passenger care.
- Actively collaborated with flight crew to manage regular and emergency situations.
- Communicated effectively in multiple languages, anticipating passenger needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Job Search
Professional Development
05.2019 - 09.2019
- Transitioned from previous employer due to company bankruptcy and, during the hiring process for the next airline, dedicated time to studying and improving foreign language skills.
Flight Attendant
Avianca Brasil
09.2013 - 05.2019
- Prioritized passenger well-being by delivering personalized care and ensuring comfort.
- Provided exceptional service while maintaining adherence to operational and safety standards.
- Supported cabin operations and contributed to seamless team coordination during routine and non-routine events.
- Demonstrated cultural sensitivity by providing exceptional service to passengers from diverse backgrounds.
Education
Postgraduate Diploma - Financial Markets
Senac São Paulo
Recife, Pernambuco, Brazil06.2023
Technologist Degree - Commercial Management
Estácio De Sá University
Rio De Janeiro, Brazil06.2019
Flight Attendant Training Course -
Fly Escola De Aviação Civil
Rio De Janeiro, Brazil12.2012
Skills
- Exceptional Customer Service Excellence
- Proactive Passenger Needs Anticipation
- Safety, First Aid Emergency Procedures
- In-flight Service Procedures
- Teamwork Problem Solving
- Adaptability and Flexibility
- Punctual and reliable
LANGUAGES
Portuguese: Native
English: Fluent
Spanish: Fluent
French: Fluent
Italian: Fluent
PERSONAL DETAILS
- 172 cm, 80kg, Hazel eyes, black hair and no tattoos.
- Brazilian, single, 31 years old.
Timeline
Independent Driver Partner
Uber
11.2024 - Current
Flight Attendant
Azul Linhas Aéreas Brasileiras
09.2019 - 09.2024
Job Search
Professional Development
05.2019 - 09.2019
Flight Attendant
Avianca Brasil
09.2013 - 05.2019
Postgraduate Diploma - Financial Markets
Senac São Paulo
Technologist Degree - Commercial Management
Estácio De Sá University
Flight Attendant Training Course -
Fly Escola De Aviação Civil
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