Leonardo Fianchi Paulino
Sao Paulo,SP
Summary
Personable and reliable individual with strong work ethic and excellent attention to detail. Knowledge of proper cleaning techniques and safety protocols ensures thorough sanitation and cleanliness. Dedicated to creating clean and hygienic environment for clients and colleagues.
Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.
Overview
8
8
years of professional experience
Work History
Cleaner
GDI Integrated Facility Services
08.2021 - 02.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Flight Attendant
Air Canada, Lester B. Pearson International Airport
09.2022 - 12.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Call Center Supervisor
Atento Brasil
05.2020 - 01.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
Dishwasher
IHG Hotels & Resorts
06.2021 - 07.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Reservation Agent
Avianca Brasil
01.2016 - 03.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
Post-Degree Certificate - Industrial And Organizational Psychology
University Anhembi Morumbi
São Paulo, Sao Paulo, Brazil06-2021
Bachelor of Science - Human Resources Development
University Anhembi Morumbi
São Paulo, Sao Paulo, Brazil06-2020
Skills
- Customer service
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Team collaboration
Languages
English
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Flight Attendant
Air Canada, Lester B. Pearson International Airport
09.2022 - 12.2023
Cleaner
GDI Integrated Facility Services
08.2021 - 02.2024
Dishwasher
IHG Hotels & Resorts
06.2021 - 07.2021
Call Center Supervisor
Atento Brasil
05.2020 - 01.2022
Reservation Agent
Avianca Brasil
01.2016 - 03.2018
Post-Degree Certificate - Industrial And Organizational Psychology
University Anhembi Morumbi
Bachelor of Science - Human Resources Development
University Anhembi Morumbi
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