Leonardo Gonçalves Zaccaro
Shared Service Center Accounting Manager
Asunción,
Summary
Motivated Accounting Manager with demonstrated knowledge of Accounting and Financial best practices and operations within Shared Service Center (SSC). Proven skills in enhancing productivity, efficiency and operational indicators with forward-thinking leadership. Bringing 9 years of experience on SSC and ready to take on challenging, growth-oriented financial related role within the company.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
SSC Accounting Operations Manager
NBS Latam S.A.
Asunción
03.2022 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity within SSC.
- Supported SSC expansion and implementation of new services.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
SSC Accounting Coordinator and Supervisor
NBS Latam S.A.
Asunción
12.2019 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Master Data Supervisor
Nestlé Brasil
Ribeirão Preto
01.2019 - 11.2019
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Relationship Specialist
Nestlé Brasil
Ribeirão Preto
06.2017 - 01.2019
- Provided excellent customer service and provided answers to client questions within set standards.
- Worked cross-functionally with various members of F&C, Tax, Accounting and Decision Support teams.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Previous Accounting and Administrative Roles
Nestlé Brasil
Ribeirão Preto
07.2013 - 06.2017
- Collaborated with team members to achieve target results.
- Handled day-to-day accounting processes to drive financial accuracy.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Gathered financial information, prepared documents and closed books.
- Reconciled accounts and reviewed expense data, net worth and assets.
Education
Bachelor of Business Administration - Business Administration
UniSEB FGV
Ribeirão Preto, São Paulo, Brazil 01.2012 - 12.2015
Skills
Accounting Operations processes
Timeline
SSC Accounting Operations Manager
NBS Latam S.A.
03.2022 - Current
SSC Accounting Coordinator and Supervisor
NBS Latam S.A.
12.2019 - 02.2022
Customer Master Data Supervisor
Nestlé Brasil
01.2019 - 11.2019
Customer Relationship Specialist
Nestlé Brasil
06.2017 - 01.2019
Previous Accounting and Administrative Roles
Nestlé Brasil
07.2013 - 06.2017
Bachelor of Business Administration - Business Administration
UniSEB FGV
01.2012 - 12.2015
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