LETICIA TEODORO DE OLIVEIRA
Sao Paulo
Overview
11
11
years of professional experience
Work History
Executive Assistant
Andaluga
05.2023 - 09.2024
- Served as primary point of contact for domestic and international clients, ensuring professional and clear communication via email and phone
- Coordinated follow-ups and maintained client relationships, supporting customer satisfaction and loyalty
- Handled inquiries and resolved issues promptly, escalating when necessary, ensuring smooth communication between clients and company
- Collaborated closely with different departments to address client requests and improve service efficiency
- Adapted quickly to changing priorities and managed multiple tasks simultaneously in a fast-paced environment
Au Pair
Cultural Care
04.2021 - 05.2023
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed bilingual abilities in english through immersive conversation and activities.
Salesperson
John John
11.2018 - 03.2021
- Customer service, offering a personalized experience and always seeking customer satisfaction.
- After-sales support, ensuring customer loyalty and resolving any problems that may arise.
- Meeting monthly sales targets, focusing on results and sales strategies.
- Continuous product research to provide detailed information and assertive recommendations to customers.
- Developed relationships with clients for increased loyalty and repeat business.
Customer Support
Metering and Billing Management
01.2016 - 05.2017
- Consumption analysis, identifying and correcting errors, ensuring accuracy of information.
- Support in resolving complaints and problems, always seeking customer satisfaction and efficient resolution of pending issues.
- Updating registration data, ensuring that customer information is always correct and up to date.
- Enhanced customer support experience by streamlining processes and improving response times.
Administrative Assistant
Globalsan
04.2013 - 03.2015
- Administrative management, including organization and optimization of internal processes.
- Supervision of teams, ensuring that activities are carried out efficiently and within established deadlines.
- Monitoring processes and services, ensuring compliance with company standards and requirements.
Education
Bachelor's Degree - Software Systems
FIAP
Sao Paulo12-2027
Bachelor's Degree - Fashion Design
SENAC
Sao Paulo12-2018
Skills
- Analytical Capacity
- Adaptation
- Problem Solving
- Communication
- Teamwork
- Client relationship building
- Organization
- Independent
LNGG
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
French
Intermediate (B1)
Timeline
Executive Assistant
Andaluga
05.2023 - 09.2024
Au Pair
Cultural Care
04.2021 - 05.2023
Salesperson
John John
11.2018 - 03.2021
Customer Support
Metering and Billing Management
01.2016 - 05.2017
Administrative Assistant
Globalsan
04.2013 - 03.2015
Bachelor's Degree - Software Systems
FIAP
Bachelor's Degree - Fashion Design
SENAC
Similar Profiles
Atna Feitosa RodriguesAtna Feitosa Rodrigues
Administrative Assistant Intern at MILESTONE – FACEBOOK BRAZILAdministrative Assistant Intern at MILESTONE – FACEBOOK BRAZIL
Roberto SouzaRoberto Souza
Técnico de enfermagem at Hospital BrasilandiaTécnico de enfermagem at Hospital Brasilandia
Beatriz BorkBeatriz Bork
Primary School Class Teacher at St. Paul's SchoolPrimary School Class Teacher at St. Paul's School
Filipe lamannaFilipe lamanna
Analista De Infraestrutura at AscentyAnalista De Infraestrutura at Ascenty
ABDULAZIZ ALMUTLAQABDULAZIZ ALMUTLAQ
Executive Assistant at Alnada Plastic FactoryExecutive Assistant at Alnada Plastic Factory