LETICIA TEODORO DE OLIVEIRA
Sao Paulo
Overview
11
11
years of professional experience
Work History
Executive Assistant
Andaluga
05.2023 - 09.2024
- Served as primary point of contact for domestic and international clients, ensuring professional and clear communication via email and phone
- Coordinated follow-ups and maintained client relationships, supporting customer satisfaction and loyalty
- Handled inquiries and resolved issues promptly, escalating when necessary, ensuring smooth communication between clients and company
- Collaborated closely with different departments to address client requests and improve service efficiency
- Adapted quickly to changing priorities and managed multiple tasks simultaneously in a fast-paced environment
Au Pair
Cultural Care
04.2021 - 05.2023
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed bilingual abilities in english through immersive conversation and activities.
Salesperson
John John
11.2018 - 03.2021
- Customer service, offering a personalized experience and always seeking customer satisfaction.
- After-sales support, ensuring customer loyalty and resolving any problems that may arise.
- Meeting monthly sales targets, focusing on results and sales strategies.
- Continuous product research to provide detailed information and assertive recommendations to customers.
- Developed relationships with clients for increased loyalty and repeat business.
Customer Support
Metering and Billing Management
01.2016 - 05.2017
- Consumption analysis, identifying and correcting errors, ensuring accuracy of information.
- Support in resolving complaints and problems, always seeking customer satisfaction and efficient resolution of pending issues.
- Updating registration data, ensuring that customer information is always correct and up to date.
- Enhanced customer support experience by streamlining processes and improving response times.
Administrative Assistant
Globalsan
04.2013 - 03.2015
- Administrative management, including organization and optimization of internal processes.
- Supervision of teams, ensuring that activities are carried out efficiently and within established deadlines.
- Monitoring processes and services, ensuring compliance with company standards and requirements.
Education
Bachelor's Degree - Software Systems
FIAP
Sao Paulo12-2027
Bachelor's Degree - Fashion Design
SENAC
Sao Paulo12-2018
Skills
- Analytical Capacity
- Adaptation
- Problem Solving
- Communication
- Teamwork
- Client relationship building
- Organization
- Independent
LNGG
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
French
Intermediate (B1)
Timeline
Executive Assistant
Andaluga
05.2023 - 09.2024
Au Pair
Cultural Care
04.2021 - 05.2023
Salesperson
John John
11.2018 - 03.2021
Customer Support
Metering and Billing Management
01.2016 - 05.2017
Administrative Assistant
Globalsan
04.2013 - 03.2015
Bachelor's Degree - Software Systems
FIAP
Bachelor's Degree - Fashion Design
SENAC