Lorena Azevedo

• Responsible for the internal and external communication of a supermarket, developing employee incentive and marketing campaigns.
• Direct customer service, as well as social media management and creation of digital content and graphic pieces.
• Closing partnerships and financial negotiation with suppliers and control of accounts payable and receivable from the company.
• For the HR area, I assisted with the resume selection, document analysis and other referrals.
• Experience with entry of invoices and products registration in the system.

• Customer prospection for the sale of cable television, telephone and internet plans.
• Service at home, by phone or social media.
• After-sales support in the internal system and customer satisfaction verification.

• Face-to-face and telephone assistance to the diverse public at the airport.
• Resolve conflicts and help passengers to locate themselves.
• Control of the lost and found area.
• Correspondence by corporate email to all sectors of the airport.
• Assistance in the organization of events and reception of ceremonials.

I attended the Public Relations course for 4 years as a scholarship holder, focused on developing business communication skills and strategies, with an emphasis on building the image of companies in front of customers.