Lorraine Ferreira De Souza
Porto,13
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
8
8
years of professional experience
Work History
Maid local accommodation
GUEST REAY
2022.08 - 2023.05
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Housekeeping Room Attendant
PARK HOTEL AEROPORTO
2019.06 - 2021.07
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Call Center Sales Representative
MUDIALE
2015.06 - 2018.07
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
Education
High School Diploma -
ZOROASTRO VIANA PASSOS
Sabara, Minas Gerais, Brazil12.2013
Skills
- Organizational abilities
- Professional Appearance
- Customer Service
- Polite communication
Languages
English
Beginner (A1)
Timeline
Maid local accommodation
GUEST REAY
2022.08 - 2023.05
Housekeeping Room Attendant
PARK HOTEL AEROPORTO
2019.06 - 2021.07
Call Center Sales Representative
MUDIALE
2015.06 - 2018.07
High School Diploma -
ZOROASTRO VIANA PASSOS