Summary
Overview
Work History
Education
Languages
Timeline
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LORRAYNE DA CONCEIÇÃO KIFER RIBEIRO

LORRAYNE DA CONCEIÇÃO KIFER RIBEIRO

Mesquita, Rio De Janeiro

Summary

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Overview

7
7
years of professional experience

Work History

Costumer service assistant

RioGaleão
01.2022 - Current


  • Worked collaboratively with team members to achieve common goals
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems as apprentice.
  • Worked with team members and other apprentices to promote a positive and safe work environment
  • Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.

Cashier and customer service

MAIZ BRAZIL
11.2021 - 12.2021
  • Ticket sales for Bienal dos Livros and financial control
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.


Waitress

K.L Luxo
06.2017 - 11.2021
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

Tourism Management -

Estácio De Sá University
Rio De Janeiro, RJ
08.2025

Flight Attendant Course -

NEW FLIGHT Civil Aviation School
Rio De Janeiro
08.2021

English course

CBEU Language School
Rio De Janeiro, RJ
08.2019

Languages

English
Bilingual or Proficient (C2)
Português
Bilingual or Proficient (C2)

Timeline

Costumer service assistant

RioGaleão
01.2022 - Current

Cashier and customer service

MAIZ BRAZIL
11.2021 - 12.2021

Waitress

K.L Luxo
06.2017 - 11.2021

Tourism Management -

Estácio De Sá University

Flight Attendant Course -

NEW FLIGHT Civil Aviation School

English course

CBEU Language School

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LORRAYNE DA CONCEIÇÃO KIFER RIBEIRO