LUAN OLIVEIRA
Paranacity
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Language
Work History
Delivery Assistant
Part Time Jobs
04.2024 - Current
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Demonstrated flexibility in adapting to schedule changes or unique delivery requirements, accommodating customer needs effectively.
- Utilized GPS technology effectively for optimal route planning and navigation.
- Loaded truck and properly secured items to prevent damage for deliveries.
Field Support Analyst
Stefanini IT Solutions
12.2021 - 04.2024
- Enhanced system performance by troubleshooting and resolving technical issues for endusers.
- Optimized network performance by conducting regular maintenance checks and addressing connectivity issues promptly.
- Assisted in the migration of critical data, minimizing disruption to daily operations during system upgrades.
- Increased customer satisfaction with prompt and efficient remote assistance for various technical concerns.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
Help Desk Analyst
Government
01.2020 - 12.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Logged support tickets and closed when issues were resolved.
- Resolved technical issues by troubleshooting.
Education
Bachelor of Business Information Systems - Computer Software And Media Applications
Iel
São José Dos Pinhais, Parana, Brazil12.2021
Postgraduate - Software Engineering
Federal University of Paraná
Curitiba, Parana, Brazil07.2025
No Degree - English
Wizard
São José Dos Pinhais, Parana, Brazil01.2020
Skills
- Multitasking
- Software Installation
- Remote Support
- Customer Support
- Onboarding
- Incident Management
- Hardware diagnostics
- Hardware upgrades
Languages
English
Intermediate (B1)
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved access to the virtual machine, leading to easier use of stock control software.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureCareer advancementFlexible work hoursPersonal development programsTeam Building / Company RetreatsWork from home optionInterests
Technology
Language
Development
Timeline
Delivery Assistant
Part Time Jobs
04.2024 - Current
Field Support Analyst
Stefanini IT Solutions
12.2021 - 04.2024
Help Desk Analyst
Government
01.2020 - 12.2021
Bachelor of Business Information Systems - Computer Software And Media Applications
Iel
Postgraduate - Software Engineering
Federal University of Paraná
No Degree - English
Wizard
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