Luana de Oliveira Lima
Porto Feliz - São Paulo
Summary
Assisted with smooth and efficient electrical work for customers by coordinating supplies, supporting installations and maintaining organized worksites. Operated under supervision of licensed electrician to grow skills and boost electrical expertise. Top-notch troubleshooter with excellent repair knowledge and maintenance abilities.
Overview
4
4
years of professional experience
Work History
Electrician Helper
Deploy Automação
10.2022 - Current
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
- Configured controllers and set up panels for installations.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
- Identified and studied electrical problems to determine correct solutions.
- Inspected electrical systems, equipment and components to identify hazards and defects.
- Complied with safety standards and codes per National Electrical Code.
Cashier
Super Mercado Vitória
05.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to 330,693 pounds at once and used forklift to move heavier loads.
Waitress
Sushi Angel
11.2019 - 01.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of 3- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Education
No Degree - Logic in Programming
SENAI - EAD
Sorocaba - São Paulo10.2022
No Degree - Information Technology
SENAI - EAD
Sorocaba - São Paulo10.2022
No Degree - Operator Computer
CEPROCAMP
Campinas08.2018
High School Diploma -
COLEGIO CULTO À CIÊNCIA
Campinas - São Paulo12.2015
Skills
- Safety
- Service Records
- Hand Instruments
- Electrical Maintenance and Repair
- Stripping Tools
- Digging Trenches
- Loose Insulation
- Building Automation Systems
- Light Fixture Wiring
- Residential Electrical Work
- Installation and Repair
- Equipment Testing
- Preventive Maintenance
- Wiring Installation
- Electrical Fixtures and Appliances
- Lighting Systems
- Administrative Support
- Maintaining Clean Work Areas
- Customer Service
- 3-Phase Circuitry
- Materials Packing
Accomplishments
- Disponibilidade de mudança para: Qualquer lugar
- Detalhes pessoais
- Atualmente Empregado: Sim
- Data de nascimento: 1998-11-29
- Pessoa Portadora de Deficiência (PCD): Não
- Experiência Profissional Ajudante de eletricista
- Deploy Automação - Porto Feliz, SP
- Novembro de 2022 a Data Atual
- Operadora de caixa
- Supermercado Vitória - Portugal
- Junho de 2021 a Fevereiro de 2022
- Atendente de Caixa geral
- Garçonete
- Sushi Angel - Portugal
- Novembro de 2019 a Janeiro de 2021
- Atuava com atendimento aos clientes e auxiliar geral na área de segurança do trabalho
- Escolaridade
- Graduação - Análise e Desenvolvimento de Sistemas
- FAMO - Porto Feliz, SP
- Fevereiro de 2023 a Data Atual
- Curso - Tecnologia da Informação e Comunicação
- Senai EAD - Sorocaba, SP
- Outubro de 2022 a Data Atual
- Curso - Lógica da Programação
- Senai EAD - Sorocaba, SP
- Setembro de 2022 a Outubro de 2022
- Curso - Operador de Computador
- CEPROCAMP - Campinas, SP
- Fevereiro de 2018 a Agosto de 2018
- Ensino Médio completo - Colégio Estadual
- Culto À Ciência - Campinas, SP
- Janeiro de 2013 a Dezembro de 2015
- Habilidades e Competências
- Atendimento ao cliente
- Caixa
- Conhecimento em informática
- Informática Básica
- Inglês Intermediário
- Lógica em programação
Languages
english
Intermediate (B1)
Timeline
Electrician Helper
Deploy Automação
10.2022 - Current
Cashier
Super Mercado Vitória
05.2021 - 02.2022
Waitress
Sushi Angel
11.2019 - 01.2021
No Degree - Logic in Programming
SENAI - EAD
No Degree - Information Technology
SENAI - EAD
No Degree - Operator Computer
CEPROCAMP
High School Diploma -
COLEGIO CULTO À CIÊNCIA
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