Luca Libanio Da Silva
Montreal
Summary
Technician with over five years' experience providing troubleshooting, diagnostic and repair services in the domestic printer field. Highly skilled in providing customer service and technical support.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Printer Technician
GUARUJÁ CARTUCHOS
05.2015 - 06.2023
- Managed and supervised a team of seven technicians.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Investigated hardware product issues involving materials and software and devised solutions.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
Law Intern
ESCRITÓRIO DE ASSISTÊNCIA JUDICIÁRIA SANTA CECÍLIA
06.2012 - 07.2014
- Worked closely with attorneys on case research to prepare for trial.
- Communicated with law firms and paralegals to gather information for lawsuits.
- Researched statutes and laws to support compliance and legal risk management.
- Drafted letters to clients, firms and businesses to request settlement or compliance with discovery requests.
- Reviewed, drafted and revised agreements and contracts to protect client interests.
- Met with clients to help attorneys prepare for depositions.
Education
Bachelor of Law - Law Enforcement Administration
Universidade Santa Cecília
Santos - São Paulo, Brasil12.2014
Skills
- Active Listening
- Hardware Recommendations
- Electronic Hardware
- Training Junior Team Members
- Overseeing Employees
- Scheduling and Coordinating
- Managing Cash Register
- Verbal and Written Communication
- Reading Comprehension
- Customer Satisfaction
- Team Support
- Critical Thinking
- Time Management Skills
- Issue Resolution
- Cleaning and Sanitizing
- Order Taking
- Product Location
- Bagging and Packaging
Languages
Portuguese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Italian
Elementary (A2)
French
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All great changes are preceded by chaos.
Deepak Chopra
Timeline
Printer Technician
GUARUJÁ CARTUCHOS
05.2015 - 06.2023
Law Intern
ESCRITÓRIO DE ASSISTÊNCIA JUDICIÁRIA SANTA CECÍLIA
06.2012 - 07.2014
Bachelor of Law - Law Enforcement Administration
Universidade Santa Cecília
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