Lucas Alves Pereira

Local IT for two different sites in Sao Paulo/Brazil, reporting to Lucas Ricetti (Head of Area IT B USA and South America)

Barueri is a recent acquired site which I have worked on the Imprimo project (integrating the new environment: PC's, Network, Internet, applications and MDM.) and Imp@ct project, working on the infrastructure of SAP S4/Hana.

Itapevi site I have been supporting them on both BAs (Contitech & Automotive), in order to maintain business functionality according to Continental guidelines. During 2023 I supported automotive on their SAP migration (SPIRIT project): printers setup, barcode scanners, Wireless.

Support and maintain business functionality, according to Trelleborg group IT guidelines: Troubleshoot, install and update IT resources. Implement new procedures and techniques defined by the group. Multiple sites support, projects support (acquisition, migration, deactivation, new tools rollout), teamwork to solve business problem with all the available technology.

Backup monitoring and restore tests.

Contracts management.

Also I Keep up to date with technology developments and applications, in order to, use this information to proactively initiate improvements and mitigate future issues.

English Remote support for a multinational company: VolksWagen. Administrating incidents, requests and changes, analyzing tickets, performing tests, and troubleshooting problems. Installing and setting up operating systems.

1st level support: Physical maintenance of computers, identification of defects, replacement and maintenance of PC and printer. Windows installation and configuration. Network cabling in general. Installation and basic configuration of switches and routers. Microsoft Office support. Administration and creation of Network user account via AD (Active Directory), IP management via DHCP, and remote support by TeamViewer, VNC. VPN configuration. Knowledge of Administrative Routines: Development of reports, spreadsheets, graphics, quotations, purchase of IT equipment and orders of payments. Inventorying machines and software.