LUCAS BIEN AIME
Curitiba
Summary
Motivated IT Analyst with hands-on experience in technical support, system access management, and IT service operations. Proven ability to resolve complex user issues, manage help desk platforms like ServiceNow and Cherwell, and support enterprise environments with tools such as SAP and Active Directory. Known for delivering efficient remote and on-site support, including VIP users. Passionate about technology and continuous learning, currently advancing knowledge through postgraduate studies in AI for Healthcare
Overview
4
4
years of professional experience
Work History
IT Analyst
HCL
Curitiba
03.2021 - 01.2025
Provided technical support to end users, resolving hardware, software, and network issues via remote tools like Bomgar and on-site interventions.
• Managed service requests and incidents through ITSM platforms such as ServiceNow and Cherwell, ensuring SLA compliance.
• Performed installation, configuration, and maintenance of desktops, laptops, printers, and peripheral devices, including VIP user support.
Education
Post-Degree Certificate - Postgraduate in Artificial Intelligence For Health
Purc
Curitiba Brazil02-2025
Business Administration
UP
Curitiba 04-2023
Bachelor of Technology -
UNIFACVEST
Curitiba03-2021
Skills
IT support and troubleshooting hard skill
ServiceNow and Cherwell (ITSM tools)
Active Directory management
Remote support tools (Bomgar)
SAP user support
Basic networking and security
Microsoft Office Suite (Excel, Word, PowerPoint, Access)
Desktop and laptop installation and configuration
Video conferencing setup and support
Skills Interpessoais:
Problem Solving
Customer Service
Adaptability
Teamwork and Collaboration
Time Management
Communication (English, French, Portuguese)
Languages
French
First Language
Portuguese
Proficient (C2)
C2
Timeline
IT Analyst
HCL
03.2021 - 01.2025
Post-Degree Certificate - Postgraduate in Artificial Intelligence For Health
Purc
Business Administration
UP
Bachelor of Technology -
UNIFACVEST
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