LUCAS CAUSSO
Systems Analyst Sr
Atibaia
Summary
Experienced business and systems analyst with 15 years of IT experience with emphasis in BACK-END. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills. Strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
13
13
Year of SGDB experience
Work History
Systems Analyst
Keeggo Technology SA
São Paulo
05.2022 - Current
- Wrote highly maintainable, solid code for software system.
- Reported on updates to project specifications and progress.
- Incorporated database technologies into coding projects.
- Implemented scripts to enhance user experience.
- Tested server code to validate code changes.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reviewed code, debugged problems and corrected issues.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Mentored junior members and delivered training to boost team skills set.
Freelancer DBA
World Wide
São Paulo
01.2020 - 04.2022
- Onboarded new temps by entering employee information into systems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Conducted tests to identify issues and make necessary modifications.
- Authored and coded database descriptions.
- Set up and controlled user access levels across databases to protect important data.
- Developed and updated databases to handle customer data.
- Coordinated with project management on database development timelines.
- Designed and developed analytical data structures.
Engineer IT
Campari Group
Alphaville
01.2019 - 12.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted with updating technical support best practices for use by team.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Promoted efficiency among departments with prompt resolution of system issues.
- Documented support interactions for future reference.
- Identified potential sales and cross-selling opportunities and informed supervisor.
IT Technician
CSR - Computer Smartphone Repair
New York
01.2018 - 01.2019
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
Systems Analyst
Somos Educação
São Paulo
01.2017 - 01.2018
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Assisted customers with assessing and defining key business processes, policies and procedures.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Assisted in planning of TOTVS ERP RM software and system testing efforts.
- Provided resources and skill sets to support DBA functions for applications.
- Established working relationships across various departments to understand existing and emerging IT requirements.
- Designed integration tools to combine data from multiple, varied data sources such as RDBMS, Oracle and big data installations.
System Analyst
3PC - Consultoria
São Paulo
01.2013 - 01.2017
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Analyzed existing SQL queries to identify opportunities for improvements.
- Created optimal technical solutions to user needs with in-depth system analysis.
- Supported projects enabling delivery efficiencies and technical resolution.
- Designed and developed customized extract, transform and load (ETL) applications per client specifications.
- Analyzed business reports for prompt communication, follow-up and ongoing support.
Systems Analyst
Colégio Dante Alighieri
São Paulo
01.2008 - 01.2013
- Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
- Analyzed existing SQL queries to identify opportunities for improvements.
- Created optimal technical solutions to user needs with in-depth system analysis.
- ERP TOTVS RM
Education
High School Diploma -
Colégio Da Polícia Militar
São Paulo, Brasil 01.1996 - 12.2007
Tech - Database Develop
Impacta
São Paulo, Brasil 05.2001 -
Tech - Logical Program Thinking
Impact
São Paulo 05.2001 -
No Degree - Thounsands of Studying
Online Platform
Online 05.2001 -
Skills
- Logical Thinker
Timeline
Systems Analyst
Keeggo Technology SA
05.2022 - Current
Freelancer DBA
World Wide
01.2020 - 04.2022
Engineer IT
Campari Group
01.2019 - 12.2019
IT Technician
CSR - Computer Smartphone Repair
01.2018 - 01.2019
Systems Analyst
Somos Educação
01.2017 - 01.2018
System Analyst
3PC - Consultoria
01.2013 - 01.2017
Systems Analyst
Colégio Dante Alighieri
01.2008 - 01.2013
Tech - Database Develop
Impacta
05.2001 -
Tech - Logical Program Thinking
Impact
05.2001 -
No Degree - Thounsands of Studying
Online Platform
05.2001 -
High School Diploma -
Colégio Da Polícia Militar
01.1996 - 12.2007
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