Lucas Garro
Sarasora,PI
Summary
Customer-oriented General Manager with 1 year of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager - Cleaning
Manatee Ladies Cleaning
01.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Cleaning Supervisor
Manatee Ladies Cleaning
09.2019 - 12.2022
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Completed schedules, shift reports, and other business documentation.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
Virtual Assistant
Manatee Ladies Cleaning
03.2018 - 08.2019
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Organizing documents and paperwork and maintaining a filing system
- Assisting supervisors and staff with company projects and tasks
- Documenting financial information
- Scheduling meetings and conferences
- Coordinating with other organizations
- Implementing administrative procedures
Education
Bachelor of Science - Law
Pontifícia Universidade Católica De Minas Gerais
Contagem, Minas Gerais, Brazil12.2019
High School Diploma -
Colégio Chromos
Contagem, Minas Gerais, Brazil12.2014
Skills
- Operations Oversight
- Quality Management
- Customer Retention
- Program Administration
- Schedule Management
- Customer Relationship Management
- Business Administration
- Staff Supervision
- Training and Development
- Community Outreach
Certification
- AHCA’s Professional Cleaning Provider’s Course, American House Cleaners Association (AHCA) - 2023
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
French
Intermediate (B1)
Italian
Elementary (A2)
Timeline
General Manager - Cleaning
Manatee Ladies Cleaning
01.2023 - Current
Cleaning Supervisor
Manatee Ladies Cleaning
09.2019 - 12.2022
Virtual Assistant
Manatee Ladies Cleaning
03.2018 - 08.2019
Bachelor of Science - Law
Pontifícia Universidade Católica De Minas Gerais
High School Diploma -
Colégio Chromos
- AHCA’s Professional Cleaning Provider’s Course, American House Cleaners Association (AHCA) - 2023
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