Lucas Rangel
Summary
Dedicated and hardworking professional with a strong background in customer service, contract negotiation, pricing, and material selection. Fluent in English and Portuguese, with a working knowledge of Spanish. Recognized for excellent communication skills, problem-solving abilities, and a strong commitment to punctuality. Born in the United States, where schooling was completed up to high school. Currently pursuing a Dentistry degree, showcasing strong time management skills and dedication to academic and professional growth. Previously certified in CPR, First Aid, and food handling, bringing valuable experience from customer-focused volunteer work.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Latyki Handyman
06.2016 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Roofing Laborer
Latyki Handyman
07.2014 - 09.2020
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
Education
Dentistry Degree - Dentistry
PUC Minas
Belo Horizonte, Minas Gerais, Brazil12-2028
High School Diploma -
Kearny High School
Kearny, New Jersey 06-2020
Skills
- Ability to Work Under Pressure
- Microsoft Office
- Adaptability
- Leadership
- Effective Time Management
- Teamwork
- Leadership Skills
- Microsoft Excel
- Creativity
- Decision Making
- Computer Skills
- Fast Learner
- Ability to Multitask
- Communication
- Ability to Work in a Team
- Dentistry
- Problem Solving
- Previously Certified First Responder
- First Aid and Preparedness
- Customer Service
- Construction and Labor
- Communication Skills
- Cardio-Pulmonary Resuscitation (CPR)
- Community Mental Health Services
- Customer Communications Management
- Sales
- Scheduling
- Time Management
- Fundraising
- Hard Work and Dedication
- Interpersonal Skills
- Reliability
- Service Orientation
- Patient care
- Dental procedures
- Radiographic techniques
- Anatomy knowledge
- Clinical diagnosis
- Customer service
- Team collaboration
- Problem solving
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Appointment scheduling
- Paperwork processing
- Product knowledge
- Call management
- Follow-up skills
- Administrative support
- De-escalation techniques
- Live chat support
- Dispute resolution
- Coordination
- Sales expertise
Languages
Spanish
Portuguese
English
Hobbies and Interests
Love Gaming such as CSGO, Overwatch, Rainbow Six Siege, Rust, Project Zomboid, Ready or Not, SCP Secret Laboratory, Spider Man, Marvel Rivals, Dead by Daylight, Gta 5, Pokemon, Dragon ball, Phasmophobia And Warhammer 40k.
Love Reading I have a passion for old and new books and i have a particular love for comics and Manga
Love Movies I have been watching movies and shows from multiple genres with my family since a young age and grew up loving these types of things .
Love studying I strive in the importance of education when i was young i didn't understand it but coming from two parents with poor backgrounds I was taught to understand the importance of an education and the work of a hard worked dollar .
Timeline
Customer Service Representative
Latyki Handyman
06.2016 - 09.2020
Roofing Laborer
Latyki Handyman
07.2014 - 09.2020
Dentistry Degree - Dentistry
PUC Minas
High School Diploma -
Kearny High School
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